At a Glance
- Tasks: Manage partner performance and ensure top-notch service delivery for HP's channel partners.
- Company: Join HP, a global leader in tech innovation and customer experience.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Other info: Collaborative culture with a focus on continuous improvement and customer satisfaction.
- Why this job: Be the key link between HP and partners, driving excellence and making a real impact.
- Qualifications: Degree in Business or related field, plus 1-2 years in service delivery.
The predicted salary is between 50000 - 65000 € per year.
As a Partner Service Delivery Manager (PSDM) for the UK & Ireland, you will manage a portfolio of channel delivery partners, owning operational performance, service quality, and continuous improvement. You will act as a key interface between HP and its partners, ensuring consistent delivery against agreed standards and driving a high-performance service ecosystem.
Job specifics/responsibilities:
- Lead new partner onboarding, ensuring effective setup and smooth integration into HP processes
- Educate partners on the engagement model, driving self-sufficiency and operational excellence
- Deliver operational training (e.g. Operations Guide, tools, and ways of working with HP)
- Communicate updates to Operations Guides, programmes, and processes
- Act as the primary point of contact for partner enquiries, taking end-to-end ownership of requests and ensuring timely resolution
- Build and maintain strong, collaborative relationships with assigned partners and internal stakeholders
- Ensure partners submit accurate and compliant financial and warranty claims
- Monitor partner performance against operational targets
- Share relevant operational data and insights with partners to support performance and decision-making
- Drive regular business reviews (monthly/quarterly), covering performance, priorities, and improvement opportunities
- Identify and drive continuous operational improvements across assigned accounts
- Gather feedback, anticipate partner needs, and represent them within HP
- Ensure high levels of customer satisfaction in partner service delivery
- Assess partner capabilities against programme requirements and lead gap closure actions where needed
- Take ownership of escalations and critical issues, driving resolution to a satisfactory outcome
- Support, motivate, and influence partners to achieve agreed business objectives
- Collaborate closely with country/region channel teams, participating in key reviews and governance forums
Key deliverables/accountabilities:
- Ensure that assigned channel partners deliver high quality services to customers
Working relationships:
- Internal: EMEA remote PSDM Team, EMEA CS Region/Sub-region/Country/Tower Teams
- External: Channel Partners Representatives
Education (degree) and professional experience required:
- Bachelor/Master in Business or related
- Experience in virtual team environment
- 1-2 years of experience in service delivery
- Understanding of channel partner business model
Other requirements:
- Fluent in written and verbal English is a must.
Personal skills and qualities:
- Excellent communication and influencing skills
- Strong customer-centric mindset
- Positive, proactive, and “can-do” attitude
- Creative problem-solving with the ability to think beyond standard approaches
- Analytical and data interpretation skills, including root cause analysis
- Understanding of global business processes and the impact of change
- Ability to perform effectively in a fast-paced, high-pressure environment with tight deadlines
- Builds and maintains strong relationships with internal and external stakeholders
- Proactively identifies risks and drives issues to effective resolution
- Comfortable working in virtual, cross-cultural team environments
- Highly organised and methodical, with strong analytical capabilities
- Self-motivated with a strong sense of ownership
- Collaborative team player with excellent interpersonal skills
Technical skills (procedures and documents the employee has to be acquainted with):
- Proficiency in Microsoft Office
- Ability to apply AI tools to enhance productivity and decision-making
- Reporting and data management capabilities, including business analysis skills
- Lean Six Sigma certification is considered an advantage
Partner Service Delivery Manager employer: H&P
At HP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Partner Service Delivery Manager in the UK and Ireland, you will benefit from extensive professional growth opportunities, a strong emphasis on employee well-being, and the chance to make a meaningful impact within a global leader in technology. Our commitment to sustainability and customer-centric values ensures that you will be part of a team dedicated to delivering excellence while enjoying a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding HP's values and how they align with your own. Be ready to share examples of how you've demonstrated a customer-centric mindset in your previous roles.
✨Tip Number 3
Show off your problem-solving skills! Think of specific challenges you've faced in service delivery and how you tackled them. HP loves a proactive attitude, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the HP team.
We think you need these skills to ace Partner Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Service Delivery Manager role. Highlight your experience in service delivery and how it aligns with HP's focus on customer experience. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your communication and analytical skills. These are key for this role, so give us examples of how you've used them in past experiences. We love seeing real-life applications of your talents!
Be Personable:We’re looking for someone who can build strong relationships with partners and stakeholders. Use your application to show off your collaborative spirit and positive attitude. Let us know how you’ve successfully worked in teams before!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at H&P
✨Know Your Partners
Before the interview, research HP's channel partners and their business models. Understanding their needs and how HP supports them will help you demonstrate your knowledge and show that you're ready to take ownership of partner relationships.
✨Showcase Your Communication Skills
As a Partner Service Delivery Manager, excellent communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past, especially in resolving issues or driving operational excellence. This will highlight your customer-centric mindset.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you've identified gaps or driven improvements in service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Analytical Skills
HP values data-driven decision-making. Be prepared to discuss how you've used data to inform your decisions in previous roles. Bring examples of reports or analyses you've conducted that led to operational improvements or enhanced partner performance.
