At a Glance
- Tasks: Lead strategic planning and financial analysis for Managed Services in the EMEA region.
- Company: Join a global leader in technology services with a focus on innovation.
- Benefits: Full-time role with opportunities for mentorship and career growth.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a significant impact on business performance and customer transformation.
- Qualifications: 10+ years in service management or related fields, with strong analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
- Managed Services Delivery Category Manager
- Description -
- Job Summary
- This Principal-level role within Managed Services Delivery (MSD) is focused on the EMEA region.
Key responsibilities include partnering with business leaders and Finance teams on strategic planning and financial analysis of Managed Services support, to ensure financial commitments are met and service delivery goals are achieved.
The role focuses on cost management and margin contributions from a diverse portfolio, thereby ensuring continuous enhancements to business performance.
The role defines and executes the function's vision, fosters customer business transformation, and represents services within product development teams.
The role also collaborates globally to develop innovative solutions and leads cross-functional initiatives with a significant impact on the services business.
Responsibilities
- Leads and cultivates the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
- Assumes responsibility for the revenue and margin contributions of a portfolio comprising more than one solution or service.
- Assumes a leadership role in shaping and executing the function’s vision, facilitating customers in their business transformation and the realization of tangible business value from their IT investments.
- Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
- Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
- Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
- Utilizes both technical and business acumen to lead intricate cross-functional initiatives with significant impact on the services business.
- Ensures delivery teams are provided necessary guidance to drive accountability and successful program execution, ensuring project success and alignment.
- Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
- Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.
Education & Experience
- Recommended
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 10+ years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
- Preferred Certifications
- Knowledge & Skills
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research
- Marketing
- Marketing Strategies
- New Product Development
- Product Management
- Product Marketing
- Product Strategy
- Project Management
- Thought Leadership
- Value Propositions
- Cross-Org Skills
- Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity
- Impact & Scope
- Impacts large functions and leads large, cross-division functional teams or projects.
- Complexity
- Provides highly innovative solutions to complex problems within established policy.
- Disclaimer
- This job description describes the general nature and level of work performed in this role.
It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc.
These may be subject to change and additional functions may be assigned as needed by management.
- Job -
- Services
- Schedule -
- Full time
- Shift -
- No shift premium (United Kingdom)
- Travel -
- Not Specified
- Relocation -
- Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
This information is provided voluntarily.
The information obtained will be kept in strict confidence.
For more information, review HP’s
EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "
Managed Services Delivery Category Manager employer: H&P
HP is an excellent employer that values innovation and customer satisfaction, offering a dynamic work culture in the vibrant setting of Greater London. Employees benefit from comprehensive training programs, opportunities for professional growth, and a supportive team environment that encourages collaboration and creativity. With a focus on employee well-being and a commitment to diversity, HP provides a rewarding workplace where you can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Delivery Category Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Managed Services Delivery Category Manager at H&P!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like H&P or be willing to refer you for that Managed Services Delivery Category Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from H&P who’s on the lookout for their next Managed Services Delivery Category Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Managed Services Delivery Category Manager role at H&P!
We think you need these skills to ace Managed Services Delivery Category Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at H&P. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at H&P
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at H&P. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
