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- Tasks: Process sales orders, handle customer enquiries, and support the sales team.
- Company: Join Hozelock, a trusted name in gardening solutions with a rich heritage.
- Benefits: Enjoy life assurance, health cash plan, staff discounts, and free parking.
- Other info: Full-time temporary role with opportunities for growth in a supportive environment.
- Why this job: Be part of a passionate team making a real impact in the gardening industry.
- Qualifications: Experience in sales administration and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About us: At Hozelock, we have been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We are a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you are passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.
Job role: We have a fantastic opportunity for an experienced Commercial Sales Administrator to join our sales team on a full time, temporary basis starting as soon as possible. This role is required onsite full time at our head office in Minworth, Sutton Coldfield. The working hours are:
- Monday to Thursday: 8.30am-4.45pm
- Friday: 8.30am-3.45pm
The successful candidate will be responsible for providing administrative and account support by processing sales orders and shipments, ensuring customer expectations are exceeded throughout.
Duties & Responsibilities:
- Receive customer orders and enquiries by telephone, email, EDI and fax
- Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time
- Handle customer enquiries and resolve any problems that may arise
- Maintain strong relationships with existing clients to foster loyalty and retention
- Validation of orders (e.g. to ensure correct order details are input)
- Deal with document filing in a timely and efficient manner
- Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery
- Supply stock availability information to Account Managers and customers when required
- Coordinate and respond to correspondence for orders and shipments
- Process sample sheets for commercial and international customers
- Supply delivery information and deal with carrier enquiries
- Supporting the internal account managers with general operations to help reach the team’s objectives
- Ensure excellent service is given both internally and externally
What are we looking for?
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.
- Previous experience in sales administration or relevant administrative roles.
- Strong organisational and multitasking skills.
- Excellent communication skills, both written and verbal.
- A proactive approach and the ability to work independently as well as part of a team.
- Knowledge of SAP would be an advantage
- Good basic standard of education required (GCSE level minimum)
- A further administration (or similar) qualification would be advantageous
- Any IT qualifications would be a benefit (ECDL or similar)
What do we offer?
- Life assurance (x4 annual salary)
- Health Cash Plan (Bronze cover)
- Employee Assistance Programme
- Staff shop (discounted)
- Free onsite parking with EV Chargers
Sales Administrator (temporary) in West Bromwich employer: Hozelock
Contact Detail:
Hozelock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator (temporary) in West Bromwich
✨Tip Number 1
Get to know Hozelock and their products! Familiarise yourself with their innovative gardening solutions and tools. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Hozelock. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common sales administration questions. Think about how your skills align with the responsibilities listed in the job description. We want to see how you can exceed customer expectations!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hozelock team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Sales Administrator (temporary) in West Bromwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for gardening and customer service shine through. We love candidates who are genuinely excited about our products and the impact they can have on people's lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales administration. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational and multitasking abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hozelock
✨Know Your Stuff
Before the interview, make sure you understand Hozelock's products and values. Familiarise yourself with their innovative watering solutions and gardening tools. This will show your genuine interest in the company and help you connect your skills to their mission.
✨Showcase Your Skills
Highlight your experience in sales administration and your proficiency in Microsoft Office Suite. Be ready to discuss specific examples of how you've handled high volumes of orders or resolved customer enquiries in the past. This will demonstrate your capability to meet their expectations.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics at Hozelock. Inquire about how they measure success in the sales administration team or what challenges they currently face. This shows that you're not just interested in the job, but also in contributing to their success.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Hozelock values collaboration and empowerment, so showing your proactive approach and ability to work well in a team can set you apart from other candidates.