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- Tasks: Support our sales team by processing orders and ensuring customer satisfaction.
- Company: Join Hozelock, a trusted name in gardening solutions with a rich heritage.
- Benefits: Enjoy life assurance, health plans, discounts, and free parking.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a passionate team making a real impact in the gardening industry.
- Qualifications: Experience in sales administration and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About us
At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.
Job role
We have a fantastic opportunity for an experienced Commercial Sales Administrator to join our sales team on a full time, temporary basis starting as soon as possible. This role is required onsite full time at our head office in Minworth, Sutton Coldfield. The working hours are:
- Monday to Thursday: 8.30am–4.45pm
- Friday: 8.30am–3.45pm
The successful candidate will be responsible for providing administrative and account support by processing sales orders and shipments, ensuring customer expectations are exceeded throughout.
Duties & Responsibilities
- Receive customer orders and enquiries by telephone, email, EDI and fax
- Process high volumes of orders for all customers – UK, subsidiaries and overseas – within agreed lead time
- Handle customer enquiries and resolve any problems that may arise
- Maintain strong relationships with existing clients to foster loyalty and retention
- Validate orders to ensure correct order details are input
- Deal with document filing in a timely and efficient manner
- Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery
- Supply stock availability information to Account Managers and customers when required
- Coordinate and respond to correspondence for orders and shipments
- Process sample sheets for commercial and international customers
- Supply delivery information and deal with carrier enquiries
- Support the internal account managers with general operations to help reach the team’s objectives
- Ensure excellent service is given both internally and externally
What are we looking for?
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software
- Previous experience in sales administration or relevant administrative roles
- Strong organisational and multitasking skills
- Excellent communication skills, both written and verbal
- A proactive approach and the ability to work independently as well as part of a team
- Knowledge of SAP would be an advantage
- Good basic standard of education required (GCSE level minimum)
- A further administration (or similar) qualification would be advantageous
- Any IT qualifications would be a benefit (ECDL or similar)
What do we offer?
- Life assurance (x4 annual salary)
- Health Cash Plan (Bronze cover)
- Employee Assistance Programme
- Staff shop (discounted)
- Free onsite parking with EV chargers
Sales Administrator (temporary) in Sutton Coldfield employer: Hozelock (UK)
Contact Detail:
Hozelock (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator (temporary) in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Administrator role at Hozelock. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for that interview! Research Hozelock’s products and values. Think about how your skills in sales administration can help them exceed customer expectations. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your communication skills and how you can demonstrate your organisational prowess. Remember, confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Hozelock team!
We think you need these skills to ace Sales Administrator (temporary) in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for gardening and customer service shine through. We love candidates who are genuinely excited about our products and the impact they can have on people's lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales administration. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational and multitasking abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hozelock (UK)
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hozelock’s products and values. Research their innovative watering solutions and gardening tools, and think about how your skills as a Sales Administrator can contribute to their mission of making gardening easier and more enjoyable.
✨Showcase Your Skills
Be ready to discuss your experience with sales administration and how you’ve successfully managed customer orders in the past. Highlight your proficiency in Microsoft Office Suite and any experience with SAP, as these are key for the role. Use specific examples to demonstrate your organisational and multitasking abilities.
✨Communicate Clearly
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Prepare to answer questions about how you handle customer enquiries and resolve issues, as well as how you maintain strong relationships with clients. Good verbal and written communication will set you apart.
✨Be Proactive
During the interview, show your proactive approach by discussing how you take initiative in your work. Share examples of how you’ve gone above and beyond to ensure customer satisfaction or improve processes. This will demonstrate that you’re not just a team player but also someone who can drive results independently.