Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide outstanding customer service and resolve queries efficiently.
- Company: Join Hozelock, a trusted name in gardening solutions with a collaborative culture.
- Benefits: Enjoy life assurance, health plans, retail discounts, and free onsite parking.
- Why this job: Be the voice of Hozelock and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Flexible hours and a supportive team environment await you.
The predicted salary is between 22000 - 26000 £ per year.
About us At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.
Job Purpose Front-line representatives of the company, expected to be knowledgeable about the products and services the company offers. The primary responsibility of the Customer Service Advisor is to answer customer queries and resolve customer issues in an efficient and timely manner. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues. Customer Service Advisor must be able to effectively listen to customer concerns and provide accurate information. Must be able to think on their feet, as they often have to handle difficult situations and explain complex topics. In addition to answering queries, Customer Service Advisor may also be responsible for providing feedback to the company about customer satisfaction. They may also be responsible for handling customer complaints and resolving disputes. This is a full time, temporary role starting as soon as possible until approx. July 2026, with a possibility of extension.
Duties & Responsibilities:
- Providing outstanding service to customers through all of your interactions.
- Communicating with customers accurately and efficiently via telephone, email, post and social media.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
- Respond to all customer queries and complaints using the organisation’s policies and procedures.
- Take ownership for enquiries and complaints from first point of contact to resolution.
- Advising on technical queries or issues.
- Escalate more in-depth/technical queries to the appropriate personnel and follow up (e.g., Quality/Marketing).
- Complete relevant administration to document customer enquiries and complaints.
- Support other team members to manage fluctuating call volumes throughout the department.
What are we looking for?
- Previous experience in a customer service/similar role.
- Must be comfortable speaking to customers over the telephone, including giving instructions and providing technical information.
- A good standard of written and verbal communication skills.
- Able to listen, project empathy, and resolve issues.
- Comfortable working in a team environment.
- Self-disciplined to work to tight deadlines and within set procedures.
- Able to operate calmly when managing a heavy workload.
- Available to work flexible hours including weekends (Saturday).
What do we offer?
- Life assurance (x4 annual salary).
- Health Cash Plan (Bronze cover).
- Employee Assistance Programme.
- Hozelock Benefits Hub (retail discounts).
- Staff shop (discounted).
- Free onsite parking with EV Chargers.
Inclusive Employer Statement Hozelock is proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to providing an inclusive recruitment process. If you require any reasonable adjustments, please let us know.
Consumer Services Advisor in Sutton Coldfield employer: Hozelock (UK)
Contact Detail:
Hozelock (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Services Advisor in Sutton Coldfield
✨Tip Number 1
Get to know Hozelock inside out! Familiarise yourself with their products and services so you can chat confidently about them during interviews. This shows your genuine interest and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to listen and respond effectively is key. Try role-playing common customer scenarios with a friend to sharpen your skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues or handled complaints. This will demonstrate your ability to think on your feet, which is crucial for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Hozelock team directly.
We think you need these skills to ace Consumer Services Advisor in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for gardening and customer service shine through. We love seeing candidates who are genuinely excited about our products and the impact they can have on people's lives.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We want to see how you've handled queries and complaints in the past, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the kind of service we expect from our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hozelock (UK)
✨Know Your Products
Before the interview, make sure you familiarise yourself with Hozelock's range of products and services. Understanding their innovative watering solutions and gardening tools will not only impress your interviewers but also help you answer customer queries effectively.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but understanding them fully. Show that you can empathise with customers by reflecting on their concerns and providing thoughtful responses.
✨Showcase Problem-Solving Skills
Be prepared to discuss how you've handled difficult customer situations in the past. Use specific examples to illustrate your problem-solving skills and your ability to think on your feet, which is crucial for a Customer Service Advisor role.
✨Emphasise Teamwork
Hozelock values collaboration, so highlight your experience working in team environments. Share examples of how you've supported colleagues during busy periods or contributed to a positive team dynamic, as this will resonate well with the interviewers.