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For Companies At a Glance
- Tasks: Help customers with queries and resolve issues efficiently.
- Company: Join Hozelock, a trusted name in gardening solutions.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy flexible hours.
- Other info: Full-time temporary role with potential for extension until July 2026.
- Why this job: Be the voice of a brand that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
About us At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.
Job Purpose Front-line representatives of the company, expected to be knowledgeable about the products and services the company offers. The primary responsibility of the Customer Service Advisor is to answer customer queries and resolve customer issues in an efficient and timely manner. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues. Customer Service Advisor must be able to effectively listen to customer concerns and provide accurate information. Must be able to think on their feet, as they often have to handle difficult situations and explain complex topics. In addition to answering queries, Customer Service Advisor may also be responsible for providing feedback to the company about customer satisfaction. They may also be responsible for handling customer complaints and resolving disputes.
This is a full time, temporary role starting as soon as possible until approx. July 2026, with a possibility of extension.
Duties
Customer Service Advisor employer: Hozelock (UK)
Contact Detail:
Hozelock (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know Hozelock and their products inside out! Familiarise yourself with their gardening tools and watering solutions so you can chat confidently about them during interviews. This shows your genuine interest and helps you stand out.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to understand customer concerns quickly. Try role-playing with friends or family to simulate real-life scenarios where you have to listen and respond effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these stories in your interview to demonstrate how you can handle tough situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Hozelock team. Let’s get you that job!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for gardening and customer service! Mention any relevant experience or personal stories that highlight your love for helping others and your connection to the products we offer.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. We want to know how you can contribute to our team and make a real impact at Hozelock.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hozelock (UK)
✨Know Your Stuff
Familiarise yourself with Hozelock's products and services. Being able to discuss specific items or solutions will show your genuine interest and help you answer customer queries effectively.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and responding thoughtfully. This will highlight your ability to understand customer concerns, which is crucial for a Customer Service Advisor.
✨Showcase Problem-Solving Skills
Prepare examples of how you've handled difficult situations in the past. Think about times when you resolved complaints or troubleshot issues, as this will illustrate your capability to think on your feet.
✨Emphasise Teamwork and Collaboration
Hozelock values collaboration, so be ready to share experiences where you worked well in a team. Highlight how you contributed to group success and how you can bring that spirit to their team.