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- Tasks: Process sales orders, manage customer enquiries, and ensure excellent service.
- Company: Join Hozelock, a trusted name in gardening solutions with a rich heritage.
- Benefits: Full-time temporary role with competitive hours and a supportive team environment.
- Why this job: Be part of a passionate team making a real impact in the gardening industry.
- Qualifications: Experience in sales administration and strong communication skills required.
- Other info: Opportunity for growth in a dynamic and collaborative workplace.
The predicted salary is between 24000 - 36000 £ per year.
About us: At Hozelock, we have been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We are a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you are passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.
We have a fantastic opportunity for an experienced Sales Administrator to join our sales team on a full time, temporary basis. This role is likely to end approx. July 2026. The successful candidate will be responsible for processing sales orders and shipments, ensuring customer expectations are exceeded throughout our peak season. This role is based onsite full time, with working hours of Monday to Thursday 8.30am-4.45pm and Friday 8.30am-3.45pm.
Duties & Responsibilities:
- Receive customer orders and enquiries by telephone, email, EDI and fax.
- Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time.
- Handle customer enquiries and resolve any problems that may arise.
- Maintain strong relationships with existing clients to foster loyalty and retention.
- Validation of orders (e.g., to ensure correct order details are input).
- Obtain credit approval from Wholesalers.
- Allocation and release of orders.
- Issue Pro-Forma Invoices.
- Deal with document filing in a timely and efficient manner.
- Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery.
- Supply stock availability information to Account Managers and customers when required.
- Coordinate and respond to all correspondence for orders and shipments.
- Supply delivery information and deal with carrier enquiries.
- Manage all point-of-sale orders received.
- Process sample orders.
- Support the account managers with general operations to help reach the team's objectives.
- Ensure excellent service is given both internally and externally.
What are we looking for?
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.
- Previous experience in sales administration or relevant administrative roles.
- Strong organisational and multitasking skills.
- Excellent communication skills, both written and verbal.
- A proactive approach and the ability to work independently as well as part of a team.
- Knowledge of SAP would be an advantage.
- Good basic standard of education required (GCSE level minimum).
- A further administration (or similar) qualification would be advantageous.
- Any IT qualifications would be a benefit (ECDL or similar).
Sales Administrator (Temporary) in Sutton Coldfield employer: Hozelock Ltd
Contact Detail:
Hozelock Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator (Temporary) in Sutton Coldfield
✨Tip Number 1
Get to know Hozelock! Research their products and values so you can show genuine interest during your interview. We want to see that you're not just looking for any job, but that you're excited about being part of our team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries, we recommend you prepare examples of how you've successfully resolved issues in the past. This will help us see your proactive approach in action.
✨Tip Number 3
Show off your organisational skills! Think of ways you've managed multiple tasks or high volumes of work before. We love candidates who can juggle responsibilities while keeping everything on track.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're keen on joining Hozelock specifically. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Sales Administrator (Temporary) in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for gardening and sales shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their gardening experience better.
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your organisational and multitasking abilities!
Be Clear and Concise: In your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’d be a great fit for our team. Remember, we’re looking for someone who can handle high volumes of orders efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Hozelock!
How to prepare for a job interview at Hozelock Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hozelock’s products and values. Research their innovative watering solutions and gardening tools, and think about how your experience as a Sales Administrator can contribute to their mission of making gardening easier and more enjoyable.
✨Showcase Your Skills
Be ready to discuss your proficiency in Microsoft Office Suite and any experience you have with SAP. Prepare specific examples of how you've successfully processed sales orders or handled customer enquiries in previous roles, highlighting your organisational and multitasking skills.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Think about how you would handle customer enquiries or resolve issues, and be prepared to demonstrate your proactive approach during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, how success is measured in the role, or what challenges the sales team is currently facing. It shows your genuine interest in the position and the company.
