Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Process sales orders, manage customer enquiries, and ensure excellent service.
- Company: Join Hozelock, a trusted name in gardening solutions with a rich heritage.
- Benefits: Full-time role with competitive hours and a supportive team environment.
- Why this job: Be part of a passionate team making gardening easier and more enjoyable.
- Qualifications: Experience in sales administration and strong communication skills required.
- Other info: Opportunity for growth in a collaborative and innovative workplace.
The predicted salary is between 28800 - 43200 £ per year.
About us: At Hozelock, we have been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We are a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you are passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.
We have a fantastic opportunity for an experienced Sales Administrator to join our sales team on a full time, permanent basis. The successful candidate will be responsible for processing sales orders and shipments, ensuring customer expectations are exceeded throughout our peak season. This role is based onsite full time, with working hours of Monday to Thursday 8.30am-4.45pm and Friday 8.30am-3.45pm.
Duties & Responsibilities:
- Receive customer orders and enquiries by telephone, email, EDI and fax.
- Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time.
- Handle customer enquiries and resolve any problems that may arise.
- Maintain strong relationships with existing clients to foster loyalty and retention.
- Validation of orders (e.g., to ensure correct order details are input).
- Obtain credit approval from Wholesalers.
- Allocation and release of orders.
- Issue Pro-Forma Invoices.
- Deal with document filing in a timely and efficient manner.
- Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery.
- Supply stock availability information to Account Managers and customers when required.
- Coordinate and respond to all correspondence for orders and shipments.
- Supply delivery information and deal with carrier enquiries.
- Manage all point-of-sale orders received.
- Process sample orders.
- Support the account managers with general operations to help reach the team's objectives.
- Ensure excellent service is given both internally and externally.
What are we looking for?
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.
- Previous experience in sales administration or relevant administrative roles.
- Strong organisational and multitasking skills.
- Excellent communication skills, both written and verbal.
- A proactive approach and the ability to work independently as well as part of a team.
- Knowledge of SAP would be an advantage.
- Good basic standard of education required (GCSE level minimum).
- A further administration (or similar) qualification would be advantageous.
- Any IT qualifications would be a benefit (ECDL or similar).
Sales Administrator in Sutton Coldfield employer: Hozelock Ltd
Contact Detail:
Hozelock Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Sales Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Hozelock and understanding their products and values. Show them you’re not just another candidate; you’re genuinely interested in their mission of making gardening easier and more enjoyable.
✨Tip Number 3
Practice your communication skills! As a Sales Administrator, you’ll need to handle customer enquiries and maintain strong relationships. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Hozelock team.
We think you need these skills to ace Sales Administrator in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for gardening and quality products shine through. We love candidates who share our values of curiosity and craftsmanship, so don’t hold back on expressing why you want to be part of the Hozelock team!
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration. We’re looking for someone who can handle high volumes of orders and maintain strong client relationships, so emphasise any past roles where you've done just that.
Be Clear and Concise: In your cover letter, get straight to the point. We appreciate clear communication, so outline your skills and experiences succinctly. Remember, we want to see how you can exceed customer expectations and support our sales team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Hozelock Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hozelock’s products and values. Research their innovative watering solutions and gardening tools. This will not only show your interest but also help you relate your skills to their mission.
✨Showcase Your Skills
Prepare specific examples from your previous experience that highlight your proficiency in sales administration. Think about times when you processed high volumes of orders or resolved customer issues effectively. This will demonstrate your capability to handle the responsibilities of the role.
✨Be Organised
Since the role requires strong organisational skills, consider bringing a portfolio with your CV, references, and any relevant certifications. This shows you’re prepared and can manage documentation efficiently, which is key for a Sales Administrator.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the sales department. This not only shows your enthusiasm but also helps you gauge if Hozelock is the right fit for you.
