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- Tasks: Support our sales team by processing orders and ensuring customer satisfaction.
- Company: Join Hozelock, a trusted name in gardening solutions with a rich heritage.
- Benefits: Enjoy a bonus scheme, health cash plan, and discounted staff shop.
- Why this job: Be part of a collaborative team making a real impact in the gardening industry.
- Qualifications: Experience in sales administration and strong communication skills are essential.
- Other info: Great opportunities for career growth and a dynamic work environment.
The predicted salary is between 25000 - 32000 £ per year.
About us: At Hozelock, we have been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We are a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you are passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.
We have a fantastic opportunity for an experienced Commercial Sales Administrator to join our sales team on a full time, permanent basis. The successful candidate will be responsible for providing administrative and account support to our UK national & international commercial teams, by processing sales orders and shipments, ensuring customer expectations are exceeded throughout.
Duties & Responsibilities:
- Receive customer orders and enquiries by telephone, email, EDI and fax.
- Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time.
- Handle customer enquiries and resolve any problems that may arise.
- Maintain strong relationships with existing clients to foster loyalty and retention.
- Validation of orders (e.g., to ensure correct order details are input).
- Obtain credit approval from Wholesalers.
- Allocation and release of orders.
- Issue Pro-Forma Invoices.
- Deal with document filing in a timely and efficient manner.
- Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery.
- Supply stock availability information to Account Managers and customers when required.
- Support the commercial sales team with administrative customer data requests, including producing reports and presentations.
- Develop and drive through business process improvements.
- Process sample sheets for commercial and international customers.
- Supply delivery information and deal with carrier enquiries.
- Supporting the internal account managers with general operations to help reach the teams objectives.
- Ensure excellent service is given both internally and externally.
What are we looking for?
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.
- Previous experience in sales administration or relevant administrative roles.
- Strong organisational and multitasking skills.
- Excellent communication skills, both written and verbal.
- A proactive approach and the ability to work independently as well as part of a team.
- Knowledge of SAP would be an advantage.
- Good basic standard of education required (GCSE level minimum).
- A further administration (or similar) qualification would be advantageous.
- Any IT qualifications would be a benefit (ECDL or similar).
Benefits:
- Company bonus scheme.
- Life assurance (x4 annual salary).
- Health Cash Plan (Bronze cover).
- Additional annual leave for long service.
- Employee Assistance Programme.
- Bike2Work scheme.
- Staff shop (discounted).
- Free onsite parking with EV Chargers.
- EV salary sacrifice scheme.
Commercial Sales Administrator in Sutton Coldfield employer: Hozelock Ltd
Contact Detail:
Hozelock Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Sales Administrator in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hozelock and understanding their products. Show your passion for gardening and how you can contribute to their mission of making growing easier and more enjoyable.
✨Tip Number 3
Practice your communication skills! Whether it's answering phone calls or sending emails, being clear and professional will help you stand out. Remember, excellent communication is key in a sales admin role.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested in joining the team at Hozelock. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Commercial Sales Administrator in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for gardening and the role shine through. We want to see that you’re not just looking for any job, but that you genuinely care about quality and innovation in the gardening world.
Tailor Your CV: Make sure your CV is tailored to the Commercial Sales Administrator role. Highlight your previous experience in sales administration and any relevant skills, like your proficiency in Microsoft Office and SAP, so we can see how you fit into our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Hozelock.
How to prepare for a job interview at Hozelock Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hozelock’s products and values. Research their innovative watering solutions and gardening tools, and think about how your experience as a Commercial Sales Administrator can contribute to their mission of making gardening easier and more enjoyable.
✨Showcase Your Skills
Be ready to discuss your proficiency in Microsoft Office Suite and any experience you have with SAP. Prepare examples of how you've successfully managed high volumes of orders or resolved customer enquiries in previous roles. This will demonstrate your organisational skills and ability to multitask.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Think about how you would handle customer enquiries or issues, and be prepared to share specific examples that highlight your problem-solving abilities.
✨Emphasise Teamwork
Hozelock values collaboration, so be sure to express your ability to work well within a team. Share experiences where you’ve supported colleagues or contributed to team objectives, showing that you can foster strong relationships and help drive business process improvements.