At a Glance
- Tasks: Lead the enforcement function and ensure compliance in parking administration.
- Company: Join Hozah, a tech-driven company revolutionising parking management.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture that values innovation and continuous improvement.
- Why this job: Make a real impact on enforcement processes in a growing tech business.
- Qualifications: Experience in operational or compliance roles with strong analytical skills.
The predicted salary is between 56700 - 69300 £ per year.
Head of Enforcement
Location: Croydon, UK, with flexible remote working options
Reports to: Senior Leadership Team (COO, CFO or CEO)
About Hozah
Hozah is a tech-led parking and mobility business transforming the way car parks are managed, administered and enforced. Through automated systems, data-led decision-making and a commitment to compliance, Hozah supports operators, clients and motorists with efficient, transparent and scalable parking administration services.
Role Overview
We are seeking a methodical, commercially aware and compliance-focused Head of Enforcement to lead the enforcement function across UK Parking Administration. This role will be responsible for the effective management of appeals, compliance activity, PCN performance, debt recovery oversight and legal partner relationships, ensuring the function operates efficiently, fairly and in accordance with all applicable legislation, industry codes and accredited body requirements.
Key Responsibilities
- Lead, support and develop the Appeals and Compliance Specialists, ensuring the team has the training, guidance and structure required to deliver high-quality outcomes.
- Monitor team capacity, workload and resourcing requirements, identifying risks and recommending appropriate operational adjustments.
- Audit team performance against agreed standards, internal controls and relevant compliance requirements.
- Maintain up-to-date knowledge of applicable legislation, regulatory requirements and the standards set by relevant accredited bodies, ensuring changes are reflected in internal processes and guidance and act as the subject matter expert for the business and operational projects.
- Oversee the performance of Parking Charge Notices issued across UKPA-managed sites, using data to identify trends, anomalies, risks and opportunities for improvement.
- Collaborate with Operations to execute new sites’ early enforcement successfully including activation and processing through each site's stabilisation period and apply equivalent enforcement controls when equipment or data issues put charge accuracy at risk on live sites, balancing fairness to motorists with protection of legitimate revenue.
- Flag site-level or process-related issues that may impact enforcement performance, compliance, customer outcomes or commercial results, working with the Operations and technical teams who own site investigation and resolution.
- Maintain close working relationships with debt recovery and legal partners, ensuring performance is monitored, reported and challenged where appropriate.
- Provide clear and regular reporting to senior stakeholders on enforcement performance, appeals trends, compliance activity, debt recovery outcomes and legal escalation activity.
- Work across departments, particularly Onboarding, Estates and Technical Operations, to resolve issues and improve end-to-end enforcement processes.
- Drive continuous improvement across the enforcement function, ensuring processes are documented, scalable, auditable and aligned with business objectives.
Skills and Experience
- Experience leading or supervising an operational, compliance, appeals, enforcement or administration team.
- Strong understanding of PCN lifecycle management, appeals handling, compliance controls, debt recovery or related parking industry processes.
- Highly analytical, with the ability to interpret operational data, identify patterns and translate findings into practical process improvements.
- Excellent attention to detail and a structured approach to documentation, quality assurance and audit readiness.
- Confident stakeholder manager, able to build effective relationships with internal teams, external partners and senior leadership.
- Clear and professional communicator, with the ability to explain complex operational or compliance matters in a concise and practical way.
- Comfortable working in a fast-paced, scaling environment where priorities may change and processes need to evolve quickly.
- A fair, proportionate and customer-aware approach to enforcement, balancing commercial performance with compliance and reputational risk.
What We Offer
- A senior operational role with direct influence over a critical business function.
- The opportunity to shape and improve enforcement processes within a growing, technology-led parking business.
- A collaborative environment where practical thinking, ownership and continuous improvement are valued.
Head of Enforcement in London employer: Hozah
Hozah is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about technology and urban mobility. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to lead impactful projects in a hybrid work environment across the UK. Join us to be part of a forward-thinking team dedicated to enhancing urban experiences through cutting-edge IoT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Enforcement in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Hozah looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Enforcement in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Hozah. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Hozah
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Hozah’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
