At a Glance
- Tasks: Lead and manage TechOps, ensuring smooth technical operations and hands-on infrastructure work.
- Company: Join Hozah, an award-winning tech company transforming urban mobility and parking.
- Benefits: Flexible work with 2 days in Croydon and 3 days remote, plus competitive salary.
- Other info: Dynamic role with opportunities for growth in a fast-paced, award-winning environment.
- Why this job: Be at the forefront of tech innovation while making cities smarter and more sustainable.
- Qualifications: 6+ years in IT support or technical operations, with team management experience.
The predicted salary is between 41400 - 50600 £ per year.
Reports to: Chief Operating Officer
About Us
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as Pay Tech
Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, we’re scaling rapidly and need a Tech Ops Lead to own our technical operations function as we grow.
Role Overview
As Hozah’s Tech Ops Lead, you will own our Technical Operations function end-to-end in a playermanager capacity, splitting roughly 50:50 between leading the Tech Ops function & engineers, and getting hands-on with the infrastructure yourself. That means setting the standards for how technical issues are diagnosed and resolved, while also serving as the escalation point when something can’t be fixed at the first level.
Your team is the technical authority across the estate who are responsible for diagnosing and resolving issues whether a camera drops off, a site stops generating enforcement data, or a network goes down. You will work alongside our Estate Manager, who owns the physical estate, contractor relationships, and client communication, as their technical counterpart.
Key Responsibilities
- Function and Team Leadership
- Line manage the Tech Ops engineers, including setting expectations, running regular 1:1s, conducting performance reviews, and holding the team accountable for the quality and speed of their work.
- Define and document diagnostic workflows, escalation procedures, runbooks, and SOPs so that issues are resolved consistently and any member of the team can follow a clear
- Own the Jira Cloud Service Desk ticket pipeline across the team, ensuring proper logging, categorisation, prioritisation, and root-cause documentation as standard practice.
- Identify skills gaps in the team and provide mentorship, training, and hands‑on guidance to improve overall capability.
- Report on Tech Ops performance to the COO, covering uptime, resolution times, recurring issues, and improvement initiatives.
- Monitoring and Device Management
- Own and improve the monitoring, alerting, and device management platforms, using data such as camera uptime, enforcement volumes, and connectivity trends to spot degradation before it becomes an incident.
- Lead configuration, deployment, and lifecycle management of Io T devices including ANPR cameras, payment kiosks, edge devices, tablets, and networking hardware.
- Drive preventative maintenance strategies across the estate to reduce the volume of reactive work over time.
- Lead root‑cause analysis on recurring or high‑impact issues, producing post‑incident reports that drive systemic fixes rather than repeated patching.
- Ensure the team maintains accurate inventory records for all devices, spares, and networking equipment, and that device compliance and security policy requirements are met across the estate.
- Infrastructure and Network
- Own the network infrastructure across all sites, including routers, VPNs, port forwarding, DHCP, and DNS.
- Standardise network configurations, maintain deployment templates, and keep configuration records and network diagrams up to date so that the estate is welldocumented and new deployments are consistent.
- Troubleshoot end‑to‑end enforcement workflows covering the full chain from ANPR camera through to network, backend platform, contravention generation, PCN issuance, payment, and reporting.
- Act as the escalation point for complex hardware, software, and network issues that the team cannot resolve on their own.
- Evaluate and recommend infrastructure changes, whether that is hardware, vendors, architecture, or tooling.
- New Site Onboarding (Technical)
- Act as the technical lead for new site installations—covering network design, hardware specification, camera placement, remote commissioning, and system configuration.
- Own technical acceptance testing before go‑live and provide technical direction to contractors via the Estate Manager where on‑site work is required.
- Working Relationships
- Estate Manager – your closest peer.
They look after the physical estate, contractor management, cost tracking, and client communication, while you cover the technical side.
In practice this means you’re their go‑to escalation for anything technical, and when the line between physical and digital is blurry you’ll typically diagnose first and route from there.
- Onboarding Project Manager – they coordinate the overall new‑site project and you provide the technical workstream, making sure the technology is specified, configured, and tested correctly before handover.
- COO – your direct report line.
You’ll bring technical operational insight, performance data, and infrastructure recommendations; they own strategic decisions, budget approval, and cross‑functional priorities.
Skills and Qualifications
Experience
- 6+ years in IT support, infrastructure, field engineering, or technical operations.
- Proven experience managing or leading a small technical team, including actual line management responsibility rather than informal mentoring.
- Experience managing Io T devices and distributed technology estates across multiple sites.
- Experience supporting ANPR, CCTV, Io T, or similar physical infrastructure is highly desirable.
- A demonstrated ability to set standards and hold a team to them.
Must‑Have Technical Skills and firewall rules.
- Experience configuring and troubleshooting routers, switches, and firewalls.
- Ability to perform structured root‑cause analysis rather than just addressing symptoms.
- Experience with remote device management and monitoring tools.
- Comfortable working with CLI, SSH, and remote diagnostics.
- Understanding of endpoint security and device compliance.
- ANPR systems and camera configuration.
- IP CCTV setup and troubleshooting.
- Familiarity with cloud platforms (GCP is desirable), APIs, and data pipelines.
- Experience with Big Query or similar data tools for operational analysis.
- Jira Cloud administration and workflow configuration.
- Soft Skills
- An ownership mindset. You see a problem, you fix it or make sure someone does.
- A confident decision‑maker who does not wait to be told what to do.
- A clear communicator with both technical and non‑technical colleagues.
- Calm and structured under pressure in live operational environments.
- Highly organised, with the ability to manage a team, a ticket queue, and your own technical workload simultaneously.
- Proactive. You would rather prevent an outage than heroically fix one
- #J-18808-Ljbffr
TechOps Lead in Croydon employer: Hozah
Hozah is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about technology and urban mobility. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to lead impactful projects in a hybrid work environment across the UK. Join us to be part of a forward-thinking team dedicated to enhancing urban experiences through cutting-edge IoT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land TechOps Lead in Croydon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hozah values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hozah might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hozah!
✨Direct Apply to Hozah
Let's not forget to apply directly through the Hozah website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace TechOps Lead in Croydon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hozah.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hozah. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hozah
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
