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- Tasks: Lead a team in managing IoT devices and ensuring smooth technical operations.
- Company: Join a forward-thinking company focused on innovative technology solutions.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to mentor and grow within a collaborative team.
- Why this job: Make a real impact by leading tech operations and driving innovation.
- Qualifications: 6+ years in IT support with strong leadership and technical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Requirements
- 6+ years in IT support, infrastructure, field engineering, or technical operations.
- Proven experience managing or leading a small technical team, with actual line management responsibility.
- Experience managing IoT devices and distributed technology estates across multiple sites.
- Experience supporting ANPR, CCTV, IoT, or similar physical infrastructure is highly desirable.
- Strong networking knowledge covering IP addressing, subnetting, VLANs, VPNs, DHCP, DNS, and firewall rules.
- Experience configuring and troubleshooting routers, switches, and firewalls.
- Ability to perform structured root-cause analysis rather than just addressing symptoms.
- Experience with remote device management and monitoring tools.
- Familiarity with cloud platforms (GCP is desirable), APIs, and data pipelines.
- ITIL certified.
Responsibilities
- Line manage the TechOps engineers, setting expectations, running regular 1:1s, conducting performance reviews, and holding the team accountable.
- Define and document diagnostic workflows, escalation procedures, runbooks, and SOPs for consistent issue resolution.
- Own the Jira Cloud Service Desk ticket pipeline, ensuring proper logging, categorization, prioritization, and root-cause documentation.
- Identify skills gaps in the team and provide mentorship, training, and hands-on guidance.
- Report on TechOps performance to the COO, covering uptime, resolution times, recurring issues, and improvement initiatives.
- Own and improve monitoring, alerting, and device management platforms to identify degradation proactively.
- Lead configuration, deployment, and lifecycle management of IoT devices including ANPR cameras and networking hardware.
- Drive preventative maintenance strategies to reduce reactive work volume.
- Lead root-cause analysis on recurring issues, producing post-incident reports for systemic fixes.
- Ensure the maintenance of accurate inventory records for all devices, ensuring compliance.
Technical Operations Lead in Croydon employer: Hozah
Contact Detail:
Hozah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Lead in Croydon
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or tech conferences where you can connect with other professionals. Don’t be shy—introduce yourself and chat about your experience in IT support and technical operations.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving IoT devices and network management. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with ANPR, CCTV, and troubleshooting techniques. Practice answering common interview questions related to team management and performance metrics.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your relevant experience and how you can contribute to our TechOps team.
We think you need these skills to ace Technical Operations Lead in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and technical operations. We want to see how your skills match the requirements, so don’t be shy about showcasing your achievements in managing teams and handling IoT devices!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Operations Lead role. Share specific examples of your past experiences that align with our needs, especially around team management and troubleshooting.
Showcase Your Technical Skills: We love tech-savvy candidates! Make sure to include your knowledge of networking, cloud platforms, and device management tools in your application. Highlight any relevant certifications like ITIL, as they can really set you apart from the crowd.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Hozah
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking concepts like IP addressing, VLANs, and firewalls. Be ready to discuss your hands-on experience with IoT devices and any troubleshooting you've done in the past.
✨Showcase Your Leadership Skills
Since this role involves managing a small technical team, be prepared to share examples of how you've successfully led teams before. Talk about your approach to setting expectations, conducting performance reviews, and mentoring team members.
✨Demonstrate Problem-Solving Abilities
Highlight your experience with structured root-cause analysis. Prepare to discuss specific instances where you identified the root cause of an issue rather than just treating the symptoms, and how that led to long-term solutions.
✨Familiarise Yourself with Tools and Processes
Get to know the tools mentioned in the job description, like Jira Cloud Service Desk and any remote device management platforms. Be ready to explain how you've used similar tools in the past to manage tickets, document workflows, and improve operational efficiency.