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For Companies At a Glance
- Tasks: Manage client relationships and drive sales growth in a dynamic tech environment.
- Company: Join Hozah, an award-winning company revolutionising urban mobility.
- Benefits: Enjoy competitive salary, flexible working, and career development opportunities.
- Other info: Be part of a collaborative culture with a friendly office dog!
- Why this job: Make a real impact on transforming parking and mobility for smarter cities.
- Qualifications: 3-5 years in account management or sales with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Croydon, UK (with flexible remote working options)
Reports to: Chief of Staff
About Us
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, we’re scaling rapidly and need a skilled Account Manager to support us on this ambitious journey.
Role Overview
This hybrid role blends strategic account management with proactive sales responsibilities. We’re seeking a relationship-driven Account Manager who excels in nurturing clients, ensuring retention, and identifying growth opportunities, while also demonstrating confidence in generating new business. The ideal candidate will build strong client connections, deliver exceptional service, strategically upsell across portfolios, and actively contribute to new business acquisition. This is a hands-on, growth-focused role ideal for someone who thrives in both account stewardship and sales execution.
Account Management & Client Success
- Maintain and grow client relationships to secure contract renewals and long-term partnerships.
- Comfortable with cold outreach and proactive prospecting to drive account growth, and confident on the phone when engaging new and existing clients.
- Strengthen client engagement through active communication, trust-building, and outstanding service.
- Manage inquiries, address client needs promptly, and ensure high satisfaction across all accounts.
- Visit clients on-site as required, nurturing stronger relationships and understanding site-level needs.
- Communicate site changes to internal teams (Operations, Driver Support) and support implementation activities.
Sales & Revenue Growth
- Identify upsell opportunities across client portfolios to maximise revenue and value.
- Confidently recommend additional products or services aligned with client needs.
- Request referrals, introductions, and leverage client networks to generate new business opportunities.
- Collaborate with the Sales and Commercial teams to support lead generation and proposal development.
- Contribute to building and managing a pipeline of sales opportunities.
- Support proposal writing, value propositions, and pitch preparation as part of the sales cycle.
Key Responsibilities
- Expand, maintain and grow client relationships to ensure contract renewals and long-term partnerships.
- Strengthen client engagement by building trust and providing exceptional service.
- Identify opportunities for upselling across clients' portfolios to maximise value.
- Collaborate with the sales team to drive new business opportunities and enhance overall growth.
- Handle inquiries and requests from customers and address their needs.
- Visit clients on-site as and when needed.
- Communicate any site changes to internal teams such as Operations and Driver Support.
Skills & Qualifications
Essential
- 3–5 years of experience in account management, customer success, or sales.
- Proven ability to engage clients strategically, identify opportunities, and drive retention.
- Experience within a sales-driven environment, including upselling or closing deals.
- Strong communication skills (written and verbal), with the ability to influence stakeholders.
- Excellent organisational skills and attention to detail, with ability to manage multiple relationships.
- Ability to analyse account performance, identify trends, and act on insights.
- Competency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Familiarity with CRM systems, data accuracy, and maintaining quality pipelines.
Preferred
- Proven track record of meeting/exceeding quotas, winning renewals, or driving revenue.
- Experience in tech, parking, mobility, real estate, or hospitality sectors.
- Comfortable asking for referrals and building extended networks.
What We Offer
- Competitive Salary & Benefits: Reflective of your experience and designed to support your professional growth and well-being.
- Flexible Working Environment: Work from our Croydon office with flexibility to work remotely as needed.
- Career Development Opportunities: Training and development, with access to industry events and the chance to grow with a scaling company.
- Impactful Work: A meaningful role that makes a direct impact on Hozah’s mission to transform parking and mobility, contributing to the wider vision of smarter cities.
Why Hozah?
At Hozah, you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy a friendly office dog), we’d love to hear from you. Join us and be part of this exciting journey!
Account Manager in Croydon employer: Hozah
Contact Detail:
Hozah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Croydon
✨Tip Number 1
Get to know the company inside out! Research Hozah's mission, values, and recent achievements. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you the job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Account Manager. Be ready to share specific examples of how you've nurtured client relationships and driven sales.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Account Manager in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and sales, and show how you can contribute to our mission of transforming parking and urban mobility.
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your written skills. Be clear, concise, and engaging – we want to see how you can influence stakeholders right from the start!
Highlight Relevant Experience: Don’t forget to mention any experience you have in tech, parking, or mobility sectors. If you've got a proven track record of meeting quotas or driving revenue, make sure that shines through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Hozah!
How to prepare for a job interview at Hozah
✨Know Your Stuff
Before the interview, dive deep into Hozah's mission and recent achievements. Familiarise yourself with their tech-led approach to parking and urban mobility. This will not only show your genuine interest but also help you align your experience with their goals.
✨Showcase Your Relationship Skills
As an Account Manager, building strong client relationships is key. Prepare examples from your past roles where you've successfully nurtured client connections or turned around challenging situations. Be ready to discuss how you can apply these skills at Hozah.
✨Be Ready to Upsell
Since the role involves identifying upsell opportunities, think of specific instances where you've successfully upsold products or services. Highlight your ability to understand client needs and how you can leverage that to maximise value for Hozah's clients.
✨Ask Insightful Questions
Prepare thoughtful questions about Hozah's future plans, client engagement strategies, or how they measure success in account management. This shows you're not just interested in the role but are also thinking about how you can contribute to their growth.