At a Glance
- Tasks: Manage IoT devices and ensure smooth operations across automated parking sites.
- Company: Join Hozah, a leader in urban mobility innovation with a collaborative culture.
- Benefits: Enjoy competitive salary, hybrid working, free meals, and career development opportunities.
- Other info: Work in a friendly team environment with two office dogs!
- Why this job: Make a real impact on smarter cities while working with cutting-edge technology.
- Qualifications: 5+ years in IT support, strong networking skills, and experience with IoT devices.
The predicted salary is between 50000 - 65000 £ per year.
- Technical Support Engineer
- Competitive
- London, uk
- Full time
Job Description
As an experienced Technical Support & IT Operations Engineer, you will take ownership of our Io T device estate and technical infrastructure across multiple automated parking sites.
This is a hands-on role requiring strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation.
You will work closely with Tech Ops, Dev Ops, suppliers, and client stakeholders to ensure maximum uptime, system resilience, and operational efficiency.
The role requires at least 5+ years’ experience within a technical IT support, infrastructure, or field engineering environment, ideally within Io T, ANPR, CCTV, networking, or automated parking solutions.
Experience with, or strong working knowledge of, systems commonly used within automated parking environments (e. g.
ANPR platforms, parking management systems, IP CCTV, barrier control systems, payment kiosks, device management platforms) is highly desirable.
Key Responsibilities
- Io T & Device Infrastructure Management
- Lead configuration, deployment, and lifecycle management of Io T devices (tablets, payment kiosks, staff devices, ANPR cameras, edge devices, networking hardware).
- Oversee estate-wide device health, connectivity, and performance monitoring.
- Act as an escalation point for hardware, software, and network issues.
- Maintain and optimise device/hardware management and device monitoring platforms.
- Implement preventative maintenance strategies to reduce downtime.
- Drive continuous improvement of system reliability and resilience.
- Automated Parking Systems Support
- Provide technical support for automated parking systems, including: ANPR systems, parking management software platforms, payment kiosks and integrated payment solutions, parking tablets
- Troubleshoot end-to-end system workflows (camera → network → backend platform → payment → reporting).
- Liaise with third-party parking system providers and integrators.
- Support upgrades, migrations, and new site onboarding
- Operational Site Support
- Collaborate with Tech Ops Team to ensure smooth daily operations across multiple sites.
- Identify, analyse, and resolve systemic operational inefficiencies.
- Lead technical aspects of rollouts and new site implementations.
- Ensure SLAs, uptime targets, and performance KPIs are consistently achieved.
- Provide mentorship and guidance to the junior team member.
- Support root cause analysis and produce post-incident reports where required.
- Logistics & Asset Management Oversight
- Oversee device procurement, stock control, and lifecycle planning.
- Supervise preparation, configuration, and deployment readiness of equipment.
- Maintain accurate inventory records of devices, spares, networking equipment, and tools.
- Coordinate logistics across internal teams, suppliers, and client sites.
- Ensure compliance with asset tracking and documentation standards.
- Documentation, Compliance & Administration
- Maintain accurate configuration records, network diagrams, and onboarding documentation.
- Develop and maintain SOPs, setup guides, and troubleshooting documentation.
- Manage and prioritise tickets through service management platforms (e. g. JIRA, Zendesk, Monday. com).
- Raise and track technical change requests (e. g. OSM and ISME JIRAs).
- Ensure adherence to security policies, data protection, and device compliance standards.
- Profile of the Ideal Candidate
Skills & Knowledge
Experience
- 5+ years’ experience in IT support, infrastructure, field engineering, or technical operations.
- Proven experience managing Io T devices and distributed technology estates.
- Experience supporting automated parking, ANPR, Io T, and networking (highly desirable).
- Experience working in multi-site operational environments.
- Demonstrated ability to lead projects, support other departments and mentor a junior team member.
Must-Have (Core Technical)
- Strong networking knowledge (IP addressing, troubleshooting, VPNs).
- Experience configuring and troubleshooting routers, switches, and firewalls.
- Solid Windows OS knowledge (event logs, command line, system configuration).
- Experience with remote device management tools.
- Ability to perform structured root cause analysis.
- Understanding of endpoint security and device compliance best practices.
- Strong documentation and asset management discipline.
Desirable Technical Knowledge
- ANPR systems and camera configuration.
- IP CCTV setup and troubleshooting.
- Raspberry Pi / edge device configuration.
- Experience with parking management platforms (Last Pass, Scale Fusion, SIMUi, Retool etc.)
- Familiarity with cloud-hosted systems and APIs.
- Microsoft 365 administration.
- VPN configuration and secure remote connectivity.
- Soft Skills
- Confident decision-maker with strong problem-solving capability.
- Clear communicator, able to engage both technical and non-technical stakeholders.
- Calm under pressure in live operational environments.
- Highly organised with strong ownership mindset.
- Proactive in identifying improvements and implementing solutions.
- Professional, client-facing approach.
- Background
- Minimum 5+ years relevant industry experience.
- Relevant certifications (e. g. Network+, Microsoft, ITIL) are desirable. Any others @Daivik?
- Experience within the automated parking, smart mobility, or Io T sectors is advantageous.
- Able to commute to Croydon 4 days per week.
- Full UK driving licence (desirable if site visits required).
What We Offer
- Competitive salary and benefits tailored to your experience.
- Hybrid working (4 days in office, 1 day WFH).
- Career development opportunities including training, mentorship, and exposure to technical operations.
- Impactful work contributing to a mission that's reshaping urban mobility.
- Collaborative culture with a friendly team (and two office dogs!).
- Free breakfast, lunch, drinks, and snacks in the office.
- Excellent transport links and discounted/free food options.
Why Hozah?
At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation.
We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities.
If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you.
Join us and be part of this exciting journey!
#J-18808-Ljbffr
Technical Support Engineer employer: Hozah Ltd
Hozah is an exceptional employer that offers a dynamic work environment in London, where you can thrive as a Technical Support Engineer. With a strong focus on career development, mentorship, and impactful work in urban mobility innovation, you'll be part of a collaborative team that values creativity and positive contributions. Enjoy the benefits of hybrid working, free meals, and a friendly culture, all while making a meaningful difference in reshaping smarter cities.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hozah Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hozah Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hozah Ltd!
✨Direct Apply to Hozah Ltd
Let's not forget to apply directly through the Hozah Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hozah Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hozah Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hozah Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
