At a Glance
- Tasks: Support customers and clients, resolving inquiries and ensuring satisfaction.
- Company: Join Hozah, an award-winning tech company transforming urban mobility.
- Benefits: Enjoy company events, discounted food, and a competitive salary.
- Other info: Opportunity for growth in a fast-paced, dynamic environment.
- Why this job: Be part of a mission to revolutionise parking and urban living.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 24750 - 30250 £ per year.
£26,500 London, UK Full time - 3 days in the office
About Us
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK and significant VC/PE investment.
Who you are:
We’re looking for a multitasking “learn-it-all” personality who can help us with everything from building out processes to helping our drivers. We’re open for you to help shape this role and there’s plenty of opportunity to advance and progress as the company grows.
Duties to include:
- Respond to customer inquiries and support requests via email
- Provide clear, professional, and timely resolutions to customer issues
- Maintain detailed records of customer interactions
- Collaborate with internal teams to resolve complex issues
- Ensure a high level of customer satisfaction through effective communication and follow-up
About you
- Proven experience in a customer support or service role (required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and keen attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in professional email communication and customer service etiquette
- Ability to work both independently and as part of a team
- Familiarity with Zendesk and Jira is desirable
Benefits
- Company events
- Discounted or free food
Ability to commute/relocate: Croydon (Close to East Croydon Station): reliably commute or plan to relocate before starting work (required)
Customer and Client Support Specialist in London employer: Hozah Ltd
Hozah is an exceptional employer that offers a dynamic work environment in London, where you can thrive as a Technical Support Engineer. With a strong focus on career development, mentorship, and impactful work in urban mobility innovation, you'll be part of a collaborative team that values creativity and positive contributions. Enjoy the benefits of hybrid working, free meals, and a friendly culture, all while making a meaningful difference in reshaping smarter cities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Client Support Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hozah Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hozah Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Client Support Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hozah Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hozah Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hozah Ltd!
How to prepare for a job interview at Hozah Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
