At a Glance
- Tasks: Support IoT devices, troubleshoot issues, and streamline operations in a fast-paced tech environment.
- Company: Join Hozah, a purpose-driven company reshaping urban mobility with a collaborative culture.
- Benefits: Competitive salary, hybrid working, free meals, and career development opportunities.
- Other info: Ideal for recent graduates or self-taught engineers eager to grow in IT.
- Why this job: Make a real impact on smarter cities while enjoying a friendly team and office dogs.
- Qualifications: Basic IT knowledge, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
- Junior Technical Support Engineer
- Competitive
- London, uk
- Full time
Job Description
As a Junior Technical Support Engineer, you’ll play a vital role in supporting our Io T device estate and ensuring smooth operations across multiple sites.
You’ll assist with device configuration, troubleshooting, logistics, and documentation — working closely with the Tech Ops team to maintain uptime and streamline workflows.
This is an ideal opportunity for someone early in their IT career who’s eager to learn, grow, and make a real impact in a fast-paced tech environment.
Key Responsibilities
- Io T & Device Management
- Configure, test, and deploy Io T devices (e. g. tablets, phones, staff devices).
- Monitor device health and connectivity across the estate.
- Troubleshoot hardware/software issues and elevate when needed.
- Maintain device management platforms and ensure data accuracy.
- Operational Support
- Collaborate with the Tech Ops team to ensure smooth daily operations.
- Identify and report operational inefficiencies.
- Support rollout and maintenance projects across multiple sites.
- Help meet uptime and performance targets for connected devices.
- Logistics & Preparation
- Pick, pack, and prepare devices and accessories for deployment.
- Maintain inventory of devices, spares, and tools.
- Assist with deliveries and ensure accurate tracking and documentation.
- Coordinate logistics between internal teams, suppliers, and clients.
- Administration & Documentation
- Maintain records of devices, configurations, and shipments.
- Contribute to setup guides, checklists, and troubleshooting documentation.
- Support IT administration including ticket management and asset tracking (e. g. raising OSM and ISME JIRAs).
- Profile of the Ideal Candidate
Skills & Knowledge
Must-Have (Core Technical)
- Basic understanding of networking concepts (IP addressing, troubleshooting).
- Familiarity with routers and switches.
- Logical troubleshooting mindset.
- Windows OS familiarity (logs, commands, IT setups).
- Experience with stock handling (ordering, picking, packing Io T devices).
- Strong organisation and documentation skills.
Desirable (Nice-to-Have)
- Interest in ANPR/CCTV systems or tinkering with Raspberry Pi/IP cameras.
- Experience with service management tools (JIRA, Zendesk, Service Desk).
- Basic understanding of Microsoft 365 and VPNs.
- Ability to configure routers and switches.
- Soft Skills
- Proactive and eager to learn, interest in IT is essential.
- Strong communicator, able to elevate issues clearly and concisely.
- Calm under pressure, able to troubleshoot in real-time.
- Team player, works well with Dev Ops, support, and customer-facing teams.
- Professional, client-facing appearance.
- Background
- Recent graduate, self-taught engineer, or 1–2 years’ experience in IT support/infrastructure.
- Certifications or desire to pursue qualifications.
- Able to demonstrate personal IT projects or hands-on experience.
- Local to Croydon.
What We Offer
- Competitive salary and benefits tailored to your experience.
- Hybrid working (4 days in office, 1 day WFH).
- Career development opportunities including training, mentorship, and exposure to technical operations.
- Impactful work contributing to a mission that’s reshaping urban mobility.
- Collaborative culture with a friendly team (and two office dogs!).
- Free breakfast, lunch, drinks, and snacks in the office.
- Excellent transport links and discounted/free food options.
- Why Hozah
At Hozah, you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation.
We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities.
If you’re looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we’d love to hear from you.
Join us and be part of this exciting journey!
#J-18808-Ljbffr
Junior Technical Support Engineer employer: Hozah Ltd
At Hozah, we pride ourselves on being an excellent employer that values collaboration and innovation in the heart of London. As a Junior Technical Support Engineer, you'll benefit from a hybrid working model, competitive salary, and ample career development opportunities, all while contributing to meaningful projects that reshape urban mobility. Our friendly team culture, complete with office dogs and free meals, ensures a supportive environment where you can thrive and grow in your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hozah Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hozah Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hozah Ltd!
✨Direct Apply to Hozah Ltd
Let's not forget to apply directly through the Hozah Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hozah Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hozah Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hozah Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
