At a Glance
- Tasks: Support customers and resolve inquiries while collaborating with teams to enhance service.
- Company: Join Hozah, an award-winning tech company transforming urban mobility.
- Benefits: Enjoy company events, discounted food, and opportunities for career growth.
- Other info: Dynamic role with potential for personal and professional development.
- Why this job: Be part of a mission to revolutionise parking and create smarter cities.
- Qualifications: Experience in customer support, strong communication skills, and problem-solving abilities.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK and significant VC/PE investment.
Who you are:
We’re looking for a multitasking “learn-it-all” personality who can help us with everything from building out processes to helping our drivers. We’re open for you to help shape this role and there’s plenty of opportunity to advance and progress as the company grows.
Duties to include:
- Respond to customer inquiries and support requests via email
- Provide clear, professional, and timely resolutions to customer issues
- Maintain detailed records of customer interactions
- Collaborate with internal teams to resolve complex issues
- Ensure a high level of customer satisfaction through effective communication and follow-up
About you
- Proven experience in a customer support or service role (required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and keen attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in professional email communication and customer service etiquette
- Ability to work both independently and as part of a team
- Familiarity with Zendesk and Jira is desirable
Benefits
- Company events
- Discounted or free food
Ability to commute/relocate: Croydon (Close to East Croydon Station): reliably commute or plan to relocate before starting work (required)
Customer and Client Support Specialist employer: Hozah Ltd
Hozah is an exceptional employer that offers a dynamic work environment in London, where you can thrive as a Technical Support Engineer. With a strong focus on career development, mentorship, and impactful work in urban mobility innovation, you'll be part of a collaborative team that values creativity and positive contributions. Enjoy the benefits of hybrid working, free meals, and a friendly culture, all while making a meaningful difference in reshaping smarter cities.
