At a Glance
- Tasks: Manage appeals and compliance processes using specialist software in a fast-paced team.
- Company: Join Hozah, an award-winning tech company transforming urban mobility.
- Benefits: Enjoy competitive salary, hybrid working, free meals, and career development opportunities.
- Other info: Be part of a collaborative culture that values creativity and positive change.
- Why this job: Make a real impact on smarter cities while working with a friendly team and office dogs.
- Qualifications: Strong attention to detail and experience in administrative roles are essential.
The predicted salary is between 26500 - 26500 £ per year.
- Appeals and Compliance Support Specialist
- £26,500
- London, uk
- Full time - 2 days in the office
- About Hozah
Hozahis a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility.
Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities.
With recent recognition as Pay Tech Company of the Year and a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, we’rescaling rapidly and need a skilled Appeals and Compliance Support Specialist.
About the role
- Administer the full enforcement process end ‑ to ‑ end using specialist software, ensuring cases are processed accurately, consistently, and in line with internal policies and industry requirements.
- Manage written customer contact and appeals, reviewing evidence, drafting clear and well ‑ reasoned responses, and ensuring all correspondence is handled professionally and within required timescales.
- Work collaboratively within a fast ‑ paced operations team, prioritising workloads, supporting colleagues, and ensuring cases progress efficiently to meet deadlines.
- Undertake essential administrative duties, including scanning, filing, managing incoming and outgoing post, banking cheques, and supporting wider operational needs .
About You
- Ability to work at a fast pace, operatingwith strong attention to detail across a variety of software platforms.
- Experience in an administrative role with a passion for beating targets.
- An ability to learn quickly and work to a high standard across many parts of a process.
Why Hozah?
At Hozah , you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation.
We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities.
If you’re looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we’d love to hear from you.
Join us and be part of this exciting journey!
- What’s In It for You
- Competitive salary and benefits tailored to your experience.
- Hybrid working (2 days in office,3 day WFH).
- Career development opportunities including training, mentorship, and exposure to technical operations.
- Impactful work contributing to a missionthat’sreshaping urban mobility.
- Collaborative culture with a friendly team (and two office dogs!).
- Free breakfast, lunch, drinks, and snacks in the office.
- Excellent transport links.
- #J-18808-Ljbffr
Appeals and Compliance Support Specialist employer: Hozah Ltd
Hozah is an exceptional employer that champions innovation in urban mobility while fostering a collaborative and creative work environment. With competitive salaries, hybrid working options, and ample career development opportunities, employees are empowered to make a meaningful impact in reshaping the future of parking and mobility. Plus, the friendly atmosphere, complete with two office dogs and complimentary meals, makes Hozah a truly unique place to work in London.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals and Compliance Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hozah Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hozah Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Appeals and Compliance Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hozah Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hozah Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hozah Ltd!
How to prepare for a job interview at Hozah Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
