At a Glance
- Tasks: Deliver outstanding customer service and manage customer accounts effectively.
- Company: Join a dynamic team at a leading optical company.
- Benefits: Enjoy a pension scheme, private medical insurance, and ongoing training.
- Other info: Be part of a supportive team with exciting social events.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We're looking for someone who genuinely enjoys delivering outstanding customer service and takes pride in doing a great job.
The Role
- To ensure KPI for incoming calls is reached.
- Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to opticians.
- To answer technical questions relating to dispensing of optical lens.
- Communicate product/service/promotions prior to launch.
- Ensure that all orders are input on the same day as received.
- Through pro-active retention calls to actively encourage non-active customers/potential customers to begin spending with Hoya.
- Proactively keep up to date with both the Hoya and competitor product and service offer.
- To provide support with order entry of Glazed work/ Faxed orders/ Returns.
About You
We're looking for a positive and customer-focused individual who can build strong relationships and thrive as part of a team. Ideally, you will have:
- Excellent telephone manner.
- Experience of dealing with Customers.
- Experience of problem solving.
- Basic computer skills.
- Flexibility.
- Excellent written and oral communication skills.
- Strong organisational ability.
- Focused, self-motivated and pro-active.
- Willingness to go “the extra mile”.
- Willingness to learn new skills.
- Team working.
What We Offer
- Company pension scheme.
- Life assurance.
- Private medical insurance.
- Ongoing training and development opportunities.
- On-site canteen.
- Employee rewards and discount schemes.
- Cycle to Work scheme.
- Company social events.
- Free on-site parking.
Interested? We'd love to hear from you. Apply today by submitting your CV and take the next step in your customer service career.
Customer service advisor in Wrexham employer: HOYA Group
At Hoya, we pride ourselves on fostering a vibrant work culture that values outstanding customer service and teamwork. As a Customer Service Advisor, you'll benefit from ongoing training and development opportunities, a comprehensive company pension scheme, and a supportive environment that encourages personal growth. Located in a dynamic setting, our team enjoys perks like an on-site canteen, employee rewards, and social events, making Hoya an excellent employer for those seeking a meaningful career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service advisor in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HOYA Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HOYA Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer service advisor in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HOYA Group:Your cover letter is your chance to shine! Tell us why you want to work at HOYA Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HOYA Group!
How to prepare for a job interview at HOYA Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
