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- Tasks: Oversee restaurant and bar reservations across four vibrant London hotels.
- Company: Join The Hoxton, a lively hotel brand with unique designs in exciting neighborhoods.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and exclusive discounts.
- Why this job: Be part of a fun team, enhance your hospitality skills, and enjoy a dynamic work environment.
- Qualifications: Previous experience in restaurant reservations and strong organizational skills are essential.
- Other info: Opportunity for growth within a global family of brands and regular team events.
The predicted salary is between 30000 - 42000 £ per year.
Restaurants & Bars Reservations Supervisor
Join to apply for the Restaurants & Bars Reservations Supervisor role at The Hoxton
Company Description
We are looking for a Restaurants & Bars Reservations Supervisor to join our team at The Hoxton. We’re looking for a Restaurants & Bars Reservations Supervisor to join our team, overseeing reservations across all four Hoxton London hotels. Based in Southwark, this role is primarily office-based, handling emails and phone calls, but also involves some on-the-ground coordination across our venues.
London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.
Job Description
What You’ll Do…
- Manage and oversee all restaurant and bar reservations across our four London hotels.
- Handle emails and phone calls efficiently, ensuring all guest requests are managed accurately and professionally.
- Work with OpenTable and SevenRooms to maximise bookings and drive sales.
- Communicate with hotel teams to ensure smooth coordination between reservations and service teams.
- Support the Restaurants & Bars teams by identifying sales opportunities and maximising cover capacity.
- Sell and coordinate exclusive restaurant hires—from securing bookings to working with the teams on planning and execution.
- Provide an exceptional level of guest service, anticipating needs and creating a seamless booking experience.
- Occasionally move around our hotels to check in on operations and support the on-the-ground teams.
Qualifications
What we are looking For…
- Previous experience in a restaurant reservations role, ideally handling multiple venues.
- Knowledge of OpenTable, SevenRooms, or similar reservation platforms.
- Strong organisational and communication skills – you thrive on staying on top of details.
- Someone who enjoys a balance of office-based work and occasional on-site coordination.
- A problem-solver who can think on their feet and handle guest requests smoothly.
- A team player who’s proactive, personable, and passionate about hospitality.
- Someone who works hard but also knows how to have fun along the way.
What’s In It For You…
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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Restaurants & Bars Reservations Supervisor employer: Hoxton Hotel Group
Contact Detail:
Hoxton Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurants & Bars Reservations Supervisor
✨Tip Number 1
Familiarize yourself with OpenTable and SevenRooms, as these platforms are crucial for the role. Consider taking a short online course or tutorial to enhance your skills and show your commitment to mastering these tools.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in restaurant reservations. Attend local events or join online forums to connect with others and gain insights into best practices.
✨Tip Number 3
Demonstrate your organizational skills by creating a mock schedule or plan for managing reservations across multiple venues. This will showcase your ability to handle details and prioritize tasks effectively.
✨Tip Number 4
Prepare to discuss specific examples of how you've provided exceptional guest service in previous roles. Highlight your problem-solving abilities and how you’ve handled challenging situations to impress during the interview.
We think you need these skills to ace Restaurants & Bars Reservations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant reservations, especially if you've worked with multiple venues. Emphasize your familiarity with platforms like OpenTable and SevenRooms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your ability to manage guest requests smoothly. Mention specific examples of how you've successfully handled reservations or coordinated events in the past.
Showcase Communication Skills: Since the role involves handling emails and phone calls, demonstrate your strong communication skills in your application. Use clear and professional language, and consider including examples of how you've effectively communicated with teams or guests.
Highlight Problem-Solving Abilities: The job requires a problem-solver who can think on their feet. Include instances in your application where you've successfully resolved issues or improved processes in a fast-paced environment.
How to prepare for a job interview at Hoxton Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences that highlight your love for creating exceptional guest experiences, as this role is all about providing top-notch service.
✨Demonstrate Your Organizational Skills
Since the position involves managing reservations across multiple venues, be prepared to discuss how you stay organized. Provide examples of tools or methods you use to keep track of details and ensure smooth operations.
✨Familiarize Yourself with Reservation Platforms
Knowledge of OpenTable and SevenRooms is crucial for this role. If you have experience with these platforms, be ready to discuss it. If not, do some research beforehand to show your willingness to learn and adapt.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of past situations where you had to handle guest requests or resolve issues quickly. Highlight your ability to think on your feet and maintain a positive attitude.
