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For Companies At a Glance
- Tasks: Manage reservations and provide exceptional customer service to guests.
- Company: The Hoxton is a vibrant hotel brand focused on creating welcoming experiences in unique neighbourhoods.
- Benefits: Enjoy competitive pay, 29 days holiday, free meals, and discounts across the Hoxton family.
- Why this job: Join a fun, creative team dedicated to hospitality and making memorable guest experiences.
- Qualifications: No prior experience needed; just bring your passion for hospitality and great communication skills.
- Other info: Be part of an exciting new hotel launch in Edinburgh with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
The Hoxton, Edinburgh
We can’t wait to open our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for a Reservations Agent to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Front Office Manager, you’ll be responsible for providing brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton, Edinburgh.
The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city (including the introduction of a new room category for the Hox), a main restaurant and big lobby & bar, a large event space and The Apartment – our unique meetings and events concept.
More About Us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What\’s in it for you…
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What You’ll Do…
- Manage new and existing individual rooms reservations through telephone, email, and website reservations.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
- Keep an eye on our booking channels.
- Maximise revenue and identify sales opportunities.
- Work with corporate clients/bookers and agents.
- Communicate with the front office and restaurant teams to facilitate the guests’ stay.
- Work closely with the revenue and sales team to ensure rooming lists are correctly entered and revenue objectives are met.
What We’re Looking For…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team!
- You’re great with computers and on the phone.
- Passion for exceeding guest’s expectations.
- Excellent organisational and communication skills with a high level of accuracy.
- Ability to work independently, prioritise work and ask for clarification when needed.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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Reservations Agent employer: Hoxton Hotel Group
Contact Detail:
Hoxton Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with The Hoxton's brand values and unique offerings. Understanding their approach to hospitality will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of The Hoxton, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to showcase your customer service skills through role-play scenarios. Since the role involves anticipating guest needs, being able to demonstrate how you would handle various situations can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in Edinburgh. Being knowledgeable about local attractions and events can help you engage with guests more effectively and show your commitment to providing exceptional service.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills that align with the responsibilities of a Reservations Agent, such as communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of The Hoxton's values. Mention specific reasons why you want to work there and how you can contribute to creating memorable experiences for guests.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, problem-solving abilities, and proficiency with booking systems. Provide examples of how you've used these skills in past experiences.
Show Enthusiasm: Let your personality shine through in your application. The Hoxton values individuality, so express your enthusiasm for the role and the opportunity to be part of a creative and fun team.
How to prepare for a job interview at Hoxton Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for creating memorable guest experiences, as this aligns perfectly with what The Hoxton values.
✨Demonstrate Your Communication Skills
As a Reservations Agent, you'll be interacting with guests and team members regularly. Be prepared to showcase your excellent communication skills by engaging in a friendly and clear manner throughout the interview.
✨Highlight Your Problem-Solving Abilities
Anticipating guest needs and providing solutions is key in this role. Think of examples from your past experiences where you successfully resolved issues or exceeded expectations, and be ready to discuss them.
✨Research The Hoxton and Its Values
Familiarise yourself with The Hoxton's brand and its unique approach to hospitality. Understanding their ethos will help you tailor your responses and demonstrate that you're a great fit for their team.
