At a Glance
- Tasks: Lead your section, create memorable guest experiences, and connect the floor with the kitchen.
- Company: Join the vibrant Chet's team at The Hoxton Shepherd’s Bush.
- Benefits: Competitive salary, up to 33 days holiday, health cash plan, and retail perks.
- Other info: Opportunities for growth and training in a global family of brands.
- Why this job: Be part of a fun, supportive team where you can truly be yourself.
- Qualifications: 2+ years in a busy restaurant, positive attitude, and team spirit.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Head Waiter to join our Chet's team. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food.
Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush.
Job Description:
- Lead your section by example, putting a memorable guest and team experience at the centre of what you do and inspiring others around you to do as you do.
- Bring your own flavour to our guests’ table, making sure that from the moment they arrive to when they leave, they’re having a great time.
- Play a key part in connecting the floor with the kitchen, handling any requests and questions, be they from our guests or the team.
- Know your products and systems inside out.
Qualifications:
- 2+ years previous experience in a busy restaurant or bar.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re looking for a place where you can be you; no clones in suits here.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s in it for you:
- Competitive Salary and TRONC.
- Up to 28 days of holiday per year (+1 day for each year of service up to 33 days).
- Pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
Head Waiter - Chets employer: Hoxton Hotel Group
At The Hoxton Shepherd’s Bush, we pride ourselves on being an exceptional employer that values individuality and fosters a vibrant work culture. As a Head Waiter at Chet's, you'll enjoy competitive pay, generous holiday allowances, and a supportive environment that encourages personal growth and development. With opportunities to progress within our global family of brands and a focus on employee wellbeing, including health plans and volunteer time off, you'll find a rewarding and meaningful career in the heart of West London.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter - Chets
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hoxton Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hoxton Hotel Group
Don't be shy about reaching out to Hoxton Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter - Chets
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hoxton Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hoxton Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
