At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences at The Hoxton.
- Company: Join The Hoxton, a vibrant and innovative hospitality group in Edinburgh.
- Benefits: Competitive salary, 29 days holiday, food during shifts, and ongoing training.
- Other info: Enjoy team events, discounts, and opportunities for personal growth.
- Why this job: Make a personal impact on guests while working in a creative and rewarding environment.
- Qualifications: Experience in front office operations and a passion for hospitality.
The predicted salary is between 30000 - 35005 £ per year.
Reporting to the Director of Rooms, you’ll be responsible for the overall management of the Front of House team ensuring every guest experience feels easy and personal, providing a naturally friendly, helpful, and responsive level of service for our guests. We’re looking for a Front Office Manager to lead our Front Office team and keep first impressions unforgettable at The Hoxton, Edinburgh.
Our very first Hox in Scotland is located in the charming West End across 11 Georgian townhouses, home to 214 bedrooms, a lively open lobby and bar, the all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible super-size event space called The Get Together, and The Apartment – a unique signature spot for meetings, private dinners and memorable gatherings.
What’s in it for you:
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our special team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What You’ll Do:
- You’ll ensure all our guests feel they are treated as individuals and leave already planning their next stay.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves; this includes reception, nights, public area and guest service management teams.
- Own the vibe at the front desk, ensuring it feels alive, welcoming and reflective of The Hox at all times.
- Manage departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure all hotel standard operating procedures are trained and adhered to, and proactively identify opportunities to improve and enhance processes and procedures.
- Keep a good relationship between front office, housekeeping, maintenance and F&B.
- Be fully aware and competent in all health & safety procedures and policies.
- Be a member of the hotel crisis and fire teams and be fully conversant in all related procedures.
- Achieve and maintain the highest level of service to both guests and your team, while building solid relationships with suppliers, partners and contractors.
- Assist the sales and events team with site inspections and be confident on the hotel facilities and everything we have to offer.
- Handle guest feedback, turning tricky moments into great recoveries and learning opportunities for the team.
- Keep a close eye on performance metrics (guest feedback, upsell, check-in/out efficiency) and use them to drive improvements.
What We’re Looking For:
- Individuals who want to be authentic and make a personal impact on every guest; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- A positive, memorable experience for people you interact with.
- Unpretentiousness – we leave our egos at the door and drive results.
- A willingness to try new approaches and be a bit adventurous.
- Team player with a sense of humor and good vibes.
- Experience in a similar role, or as an Assistant, with a demonstrable track record of excelling in front office operations and procedures.
- Experience with Opera Cloud or a similar property management system.
- Experience of monitoring and implementing health & safety procedures.
- Flexibility and willingness to work a mix of days, nights, and weekends.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
Front Office Manager employer: Hoxton Hotel Group
At The Hoxton, Edinburgh, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises personal growth and exceptional guest experiences. As a Front Office Manager, you'll enjoy competitive benefits including 29 days of holiday, ongoing training, and opportunities to volunteer, all while being part of a passionate team dedicated to creating memorable moments for our guests. Join us in a unique setting that blends historic charm with modern hospitality, where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hoxton Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hoxton Hotel Group
Don't be shy about reaching out to Hoxton Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hoxton Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hoxton Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
