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- Tasks: Lead the restaurant team, ensuring smooth operations and a fantastic guest experience.
- Company: Join The Hoxton, a vibrant hotel in Shepherd's Bush with a unique dining experience at Chet’s.
- Benefits: Enjoy competitive pay, 28 days holiday, wellness support, and exclusive discounts.
- Why this job: Be part of a fun, supportive team that values individuality and creativity in hospitality.
- Qualifications: Looking for passionate leaders who thrive in a dynamic environment and love making memorable experiences.
- Other info: Opportunities for growth, training, and regular team events to celebrate success together.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd's Bush.
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush.
What you’ll do…
- Ensure the restaurant/bar area are H&S compliant for each shift
- Run the daily briefing for the restaurant/bar team
- Coordinating and running the reservations system
- Drafting Floor plan based on covers
- Supporting the Restaurant AGM with Food & Beverage stock; ordering, stock counts
- Support the Restaurant AGM on training of wine, food and beverage menus
- Cash handling and daily reporting of revenues as per hotel SOP’s
- Responsible for the service on the floor and bar
- Responsible for the safe opening and closing of the restaurant
- Working with the culinary team on menus, service and product availability
What we’re looking for…
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get stuff done
- You’re up for doing things differently and trying (almost) everything once
- You want to be part of a team that works hard, supports each other and has fun along the way
What’s In It For You…
- Competitive salary + participation in the TRONC scheme
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Floor Manager - Chets employer: Hoxton Hotel Group
Contact Detail:
Hoxton Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Chets
✨Tip Number 1
Familiarise yourself with the unique blend of Thai and American cuisine that Chet's offers. Understanding the menu and being able to discuss it passionately will show your genuine interest in the role and the restaurant.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully managed a team in a busy hospitality environment. This will demonstrate your ability to create a positive atmosphere for both staff and customers.
✨Tip Number 3
Research The Hoxton's values and culture, and be prepared to discuss how you align with them during your interactions. Showing that you resonate with their ethos can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of The Hoxton if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Floor Manager - Chets
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Floor Manager position at Chets. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your leadership style. Mention specific experiences where you successfully managed a team or improved service quality, as this will resonate with The Hoxton's values.
Highlight Relevant Experience: In your CV, focus on previous roles in hospitality management, particularly those involving team leadership and customer service. Use quantifiable achievements to demonstrate your impact, such as improving customer satisfaction scores or increasing sales.
Show Your Personality: The Hoxton values individuality, so let your personality shine through in your application. Use a conversational tone and share anecdotes that showcase your passion for creating memorable experiences for guests.
How to prepare for a job interview at Hoxton Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm for creating memorable guest experiences, whether it's through food, drinks, or events.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated others in previous roles. Highlight your ability to create a positive environment where everyone can thrive.
✨Know the Menu Inside Out
Familiarise yourself with Chet's unique Thai-American menu before the interview. Be ready to discuss your favourite dishes and how you would recommend them to guests, showcasing your knowledge and passion for the food served.
✨Prepare for Situational Questions
Expect questions about how you'd handle various scenarios on the floor, such as managing busy shifts or resolving customer complaints. Think through your responses and be ready to demonstrate your problem-solving skills and ability to stay calm under pressure.
