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- Tasks: Create unforgettable experiences for guests and support events at The Hoxton.
- Company: Join The Hoxton, a vibrant hotel brand opening in Edinburgh, blending style with community.
- Benefits: Enjoy competitive pay, 29 days holiday, free meals, and discounts across the Ennismore family.
- Why this job: Be part of a fun, creative team that values individuality and positive guest interactions.
- Qualifications: No clones here! Just bring your passion for hospitality and a friendly attitude.
- Other info: Experience a unique work culture with regular team events and opportunities to volunteer.
The predicted salary is between 20000 - 30000 ÂŁ per year.
6 days ago Be among the first 25 applicants
The Hoxton, Edinburgh
We can’t wait to open our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for an
Company Description
The Hoxton, Edinburgh
We can’t wait to open our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for an Apartment Host to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Events Manager, you’ll be responsible for creating and delivering unforgettable experiences for our guests and support the smooth running of day and evening functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a social occasion.
The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city (including the introduction of a new room category for the Hox), a main restaurant and big lobby & bar, a large event space and The Apartment – our unique meetings and events concept.
More About Us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What\’s in it for you…
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary per hour.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What You’ll Do…
- Be the go-to for all delegates, you’ll have your own way of helping them with what they need, making them welcome and at ease.
- Ensure our space is set to impress from first light, to close of play, with everything in-between.
- Keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, with billing and checking in and out for events are smooth.
- Liaise closely with our groups and events team and work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they go and beyond.
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and supporting with requests.
- Handle cash and card payments and help out the team on the floor.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
What We’re Looking For…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
- You are the person that knows everyone, and they all know you.
- Nothing is an issue for you, you know what our guests want even before they do.
- Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Design, Art/Creative, and Information Technology
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Industries
Hospitality
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Apartment Host employer: Hoxton Hotel Group
Contact Detail:
Hoxton Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apartment Host
✨Tip Number 1
Familiarise yourself with The Hoxton's brand and values. Understanding their approach to hospitality will help you align your responses during any interviews or conversations with the team, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network within the hospitality industry in Edinburgh. Attend local events or join online groups where you can connect with current employees or others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills in real-time scenarios. Think of examples from your past experiences where you went above and beyond for guests, as this role is all about creating memorable experiences.
✨Tip Number 4
Show your enthusiasm for the local area. Being knowledgeable about Edinburgh's attractions and hidden gems can impress the hiring team, as they value hosts who can enhance their guests' experiences by sharing local insights.
We think you need these skills to ace Apartment Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Hoxton is looking for in an Apartment Host. Highlight your passion for hospitality and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the responsibilities of the Apartment Host role. Emphasise your ability to create memorable guest experiences and your previous front-of-house experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've gone above and beyond in previous roles to enhance guest experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hoxton Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share personal experiences where you went above and beyond to create memorable moments for guests, as this aligns with what The Hoxton values in their team.
✨Demonstrate Your People Skills
As an Apartment Host, you'll be interacting with various guests and team members. Highlight your ability to build relationships and make people feel welcome. Prepare examples of how you've successfully handled guest requests or resolved issues in previous roles.
✨Understand the Brand and Its Values
Research The Hoxton's brand ethos and its unique approach to hospitality. Be ready to discuss how you can contribute to creating a vibrant and welcoming atmosphere that reflects the character of Edinburgh, as well as how you align with their values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to anticipate guest needs. Think of scenarios where you had to think on your feet or adapt to changing circumstances, and be prepared to share these stories during the interview.
