At a Glance
- Tasks: Coordinate sales and support key customers while ensuring timely responses to queries.
- Company: Join a leading manufacturing company focused on excellence and customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the vital link in customer service and make a real difference in their experience.
- Qualifications: 3+ years in sales, ERP knowledge, and strong communication skills.
The predicted salary is between 42750 - 52250 £ per year.
Responsibilities
This position is responsible for providing the inside sales co-ordination link primarily with key UK and other regional based customers.
To understand the environmental and OH&S responsibilities of the role and to fulfil their environmental and OH&S requirements as described in the company SEMS policies.
Our aim is to be the “best at what we do” continually improving our standards and customer support
- Key customer account responsibility, order receipt, contract review, material status
- Monthly customer order book alignment
- Update customer order status report for key accounts, as required
- Support management of customer forecast data
- Liaise daily with Planning & Procurement team to ensure Supply Chain supports customer order book demand and buffer levels.
- Liaise daily with Logistics team regarding customer shipments
- Ensuring co-ordination and timely replies to all customer queries in accordance with business requirements.
- Providing commercial and administrative support to the Management and Commercial team.
- Preparation of customer quotations including spot sales business.
- Perform any other reasonable requests made by the Company for which you have the necessary training and experience.
Qualifications
- Experience of working in a manufacturing environment, using integrated ERP systems -
- SAP experience is preferable – Order to Cash
- Minimum 3 years’ experience of working within a busy sales department
- Excellent communication and people skills
- Good Planning and Organizing skills
- Knowledge of ERP systems
- Good knowledge of Excel
- Ability to work on own initiative and be self-motivated and work as part of a team
- Time management
Customer Service Representative in Tamworth employer: Howmet Aerospace
Howmet Aerospace in Exeter is an exceptional employer, offering a collaborative work environment where innovation thrives. Employees benefit from comprehensive professional development opportunities and the chance to work on impactful engineering projects that enhance product quality and operational efficiency. With a strong commitment to Six Sigma methodologies, team members are empowered to drive continuous improvement and contribute meaningfully to the company's success.
