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- Tasks: Lead customer lifecycle marketing and create impactful campaigns across email and other channels.
- Company: Join a fast-paced Growth Marketing team in a dynamic environment.
- Benefits: Competitive salary, career development opportunities, and a vibrant workplace culture.
- Other info: Opportunity to manage a team and collaborate with creative and data experts.
- Why this job: Make a real impact on customer retention and revenue growth during exciting subscription expansion.
- Qualifications: Experience in CRM strategy and campaign management, plus leadership skills.
The predicted salary is between 51500 - 57500 £ per year.
We are seeking a strategic and commercially driven CRM Manager to join a fast-paced Growth Marketing team. This role will take ownership of customer lifecycle marketing and promotions across email and other owned channels, leveraging CRM as a core growth driver. With a strong focus on retention, repeat revenue, and customer lifetime value, you will play a key role during a period of significant subscription growth.
Managing a CRM Executive, you will deliver a dynamic campaign calendar, optimise automations across the customer journey, and collaborate closely with creative, product, and data teams to drive measurable business impact.
About the role:- Translating CRM strategy into clear campaign and lifecycle plans to drive repeat revenue, retention, and customer lifetime value.
- Managing and developing a CRM Executive to deliver high-quality segmentation and campaign execution.
- Designing, building, and optimising automated lifecycle campaigns including welcome, onboarding, replenishment, upsell, and repeat purchase journeys.
CRM Manager in Surrey employer: Howett Thorpe
Contact Detail:
Howett Thorpe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your CRM successes. This will give potential employers a taste of what you can bring to the table and set you apart from the competition.
✨Tip Number 3
Prepare for interviews by researching the company and its CRM strategies. Be ready to discuss how you can contribute to their growth and retention goals. Tailor your answers to show you understand their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace CRM Manager in Surrey
Some tips for your application 🫡
Show Your Strategic Side: When writing your application, make sure to highlight your strategic thinking. We want to see how you can translate CRM strategies into actionable plans that drive retention and revenue. Use examples from your past experiences to showcase your skills!
Be Data-Driven: Since this role is all about leveraging data for growth, don’t forget to mention your experience with data analysis. We love candidates who can optimise campaigns based on insights, so share any relevant metrics or results you've achieved in previous roles.
Collaboration is Key: This position involves working closely with various teams, so make sure to emphasise your collaborative skills. Talk about how you've successfully partnered with creative, product, or data teams in the past to deliver impactful campaigns.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Howett Thorpe
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies and tools. Familiarise yourself with the latest trends in customer lifecycle marketing, as well as any specific platforms the company uses. This will show your potential employer that you’re not just a candidate, but a knowledgeable asset ready to contribute.
✨Showcase Your Campaign Successes
Prepare to discuss specific campaigns you've managed in the past. Highlight your role in driving retention and repeat revenue, and be ready to share metrics that demonstrate your impact. This will help the interviewers see how your experience aligns with their goals for growth.
✨Collaboration is Key
Since this role involves working closely with creative, product, and data teams, be prepared to talk about your collaborative experiences. Share examples of how you’ve successfully worked with cross-functional teams to deliver impactful campaigns, showcasing your ability to drive measurable business results.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current CRM strategies they have in place or how they measure customer lifetime value. This not only shows your interest in the role but also gives you valuable insights into their operations and expectations.