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- Tasks: Welcome clients, manage check-ins, and ensure a smooth evening reception experience.
- Company: Join a reputable healthcare company dedicated to providing excellent patient care.
- Benefits: Enjoy flexible evening hours, valuable experience, and on-the-job training.
- Why this job: Perfect for building your CV while working in a professional environment.
- Qualifications: Strong communication skills and organisational abilities are essential; must be available evenings.
- Other info: Immediate start available; ideal for students or those with daytime commitments.
Our clients, an established healthcare company, are looking for a reliable and well-organised Reception Administrator to provide evening support. This is a temporary position to support their administrative team. You will be responsible for welcoming clients arriving for appointments and ensuring they are checked in and out of the building in a friendly and professional manner.
Job Type: Temporary (3 Days a Week, Between Monday to Wednesday)
Location: Farnborough
Salary: £12.21 Per Hour
Benefits:
- Flexible Evening Hours: Ideal for those looking to supplement daytime commitments or other part-time work
- Valuable Experience: Gain exposure to a professional healthcare environment
- On-the-Job Training: Full handover provided each evening, plus fire safety induction
- Convenient Location: Accessible by public transport and with nearby parking options
- Immediate Start: Quick and easy onboarding process for the right candidate
- Great for CV Building: Enhance your experience in reception, admin, and customer-facing roles
About the Role:
- Evening Handover Coordination: Begin each shift by reporting to the daytime reception team for a detailed handover. This includes receiving the printed list of scheduled client appointments, updates on any cancellations or changes, and any important information relevant to the evening's sessions.
- Client Check-In and Greeting: Welcome clients as they arrive for their scheduled appointments. Use the printed list (containing appointment times and surnames) to check them in manually. Ensure individuals feel acknowledged and guided appropriately within the building.
- Exit Monitoring: Politely remind visitors to return through reception upon leaving, helping maintain an accurate overview of who is still on the premises.
- End-of-Day Procedures: Once all appointments are complete and the last client has exited, inform on-site security to initiate building closure procedures, ensuring a secure and safe environment is maintained.
- Liaison with Support Team: Maintain communication with the support staff throughout the evening.
- Confidentiality and Data Handling: You will be handling sensitive patient information (names and appointment times).
- Health & Safety: Complete a brief fire safety induction prior to starting the role. Be familiar with emergency exit routes and procedures to support patient safety while on site.
The successful Reception Administrator will have:
- Excellent spoken and written English communication skills
- Strong organisational and administrative abilities
- A professional, friendly, and approachable manner
- Ability to work independently and follow clear procedures
- Right to work in the UK (essential)
- Must be available to work every Monday, Tuesday, and Wednesday evening
- Able to start immediately
Reception Administrator employer: Howett Thorpe
Contact Detail:
Howett Thorpe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Familiarise yourself with the healthcare environment. Understanding the basics of how a reception operates in a healthcare setting can give you an edge. Research common procedures and terminology used in medical appointments to show your commitment.
✨Tip Number 2
Practice your communication skills. Since you'll be welcoming clients and handling sensitive information, being able to communicate clearly and professionally is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current or former receptionists in healthcare. They can provide insights into the role and share tips on what employers look for. LinkedIn or local community groups can be great places to connect with professionals in this field.
✨Tip Number 4
Be prepared for the end-of-day procedures. Familiarise yourself with typical closing protocols in a reception setting. Showing that you understand the importance of security and safety can set you apart from other candidates.
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or administrative roles. Emphasise your organisational skills and any customer service experience, as these are crucial for the Reception Administrator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your availability for evening shifts and your ability to handle sensitive information, showcasing your professionalism and approachability.
Highlight Relevant Skills: In your application, focus on your communication skills and ability to work independently. Provide examples of how you've successfully managed client interactions or administrative tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Howett Thorpe
✨Showcase Your Communication Skills
As a Reception Administrator, excellent spoken and written English communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and confidently. Practise common interview questions with a friend to enhance your fluency.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing past experiences where you successfully managed multiple tasks or appointments. Be prepared to give examples of how you prioritised tasks and maintained order in a busy environment.
✨Exude Professionalism and Friendliness
Since you'll be the first point of contact for clients, it's important to convey a friendly and approachable manner. During the interview, smile and maintain positive body language to reflect your ability to create a welcoming atmosphere.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety procedures is vital in a healthcare setting. Research basic protocols and be ready to discuss how you would handle emergency situations or ensure patient confidentiality during your interview.
