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- Tasks: Support and maintain IT systems while exploring new technologies and creative solutions.
- Company: Join a dynamic IT team in Birmingham, passionate about innovation and creativity.
- Benefits: Enjoy profit share, agile working, private healthcare, and a vibrant work environment.
- Why this job: Be part of a creative journey where IT meets innovation and technology.
- Qualifications: 18-24 months of IT support experience and a curious, proactive mindset.
- Other info: Work in a cool studio space with a subsidised café and great career growth.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for an IT Platform & Support Coordinator to join our IT team in Birmingham. This is a hands-on, development-focused role for someone with around 18–24 months of IT support experience who’s ready to build on the fundamentals and get involved in everything from user support to infrastructure and new technology.
You’ll work closely with our Head of IT, supporting around 90 people across our Birmingham and London studios. Day to day, you’ll help keep our systems running smoothly, manage patching and updates, maintain infrastructure, and support the creative software that drives our work.
What makes this role interesting is the scope to explore and introduce new ideas — from automation and process improvements to AI. We’re using both text-based AI tools to help with admin and documentation, and creative AI for image, video and 3D visualisation, and we’d love you to be part of that journey.
What you’ll be doing:
- Supporting and maintaining Windows systems, servers (VMware) and backups (Veeam)
- Managing patching and software deployment with PDQ and SmartDeploy
- Supporting creative software including Autodesk, Adobe, Enscape, Twinmotion and SketchUp
- Maintaining network infrastructure, firewalls and our London VDI environment
- Writing clear documentation and sharing knowledge
- Researching and testing new technologies that could make our IT smarter, faster, or more creative
What we’re looking for:
- 18–24 months’ experience in an IT support or technician role
- An interest in technologies such as VMware, Veeam, PDQ, SmartDeploy and networking
- Familiarity with Windows 10/11, Active Directory and user administration
- A curious, proactive mindset — someone who experiments and learns independently
- Awareness of creative or design software is a bonus, but not essential
- Comfortable working directly with senior staff and taking initiative
What you can expect:
We’re an approachable and down-to-earth team who are passionate about making and making things happen. If successful, you’ll join a practice committed to well-being and invested in people at all stages of their careers.
Our Birmingham base, in the heart of Digbeth, reflects the industry and culture of the city we call home. The former factory building houses our studio alongside our modelmaking workshop, ground floor exhibition and events space and is accompanied by a subsidised café.
Benefits include profit share, agile working, pension scheme, private healthcare insurance and more. If you think you are the person we are looking for, please get in touch!
If you’re curious about technology, enjoy solving problems, and like the idea of working where IT meets creativity, we’d love to hear from you.
IT Platform & Support Coordinator in Birmingham employer: HOWELLS
Contact Detail:
HOWELLS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Platform & Support Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with tools like VMware or Adobe software. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support questions and scenarios. Think about how you’d handle user issues or tech challenges, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace IT Platform & Support Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant technologies you've worked with. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and creativity, and explain why you’re excited about joining our team. Let us know how you can contribute to our projects and culture.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive mindset, so share any instances where you’ve introduced new ideas or improved processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HOWELLS
✨Know Your Tech
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like VMware, Veeam, and PDQ. Being able to discuss your experience with these tools will show that you're not just familiar but also ready to dive into the role.
✨Show Your Curiosity
This role values a curious mindset, so be prepared to share examples of how you've experimented with new technologies or solved problems in the past. Highlighting your proactive approach will resonate well with the team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT support scenarios. Think about times you've managed patching, supported creative software, or maintained infrastructure, and be ready to explain your thought process and actions.
✨Engage with the Team Spirit
Since you'll be working closely with senior staff and across teams, demonstrate your ability to collaborate. Share experiences where you've worked in a team setting, and express your enthusiasm for contributing to a supportive and creative environment.
