At a Glance
- Tasks: Support residents and manage communication between tenants and site teams.
- Company: Leading Social Housing contractor with a focus on community impact.
- Benefits: Competitive salary, mileage allowance, and opportunities for career growth.
- Other info: Dynamic role with hands-on training and collaboration with experienced professionals.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a valid UK driving license required.
The predicted salary is between 32000 - 32000 £ per year.
Full time, permanent £30,000 - £32,000 per annum including allowance + mileage. Multiple roles covering North West London and surrounding areas. 8am - 5pm (1 hour lunch).
We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license and own vehicle are essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO, learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams.
Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role.
Main Responsibilities/Duties Include:- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades.
- Liaise with site management staff to enable the flow of information between all parties.
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues.
- Arrange appointment for surveys and works.
- Previous customer service experience.
- Excellent organisational skills.
- Excellent communication skills.
- Ability to work to tight deadlines.
- Ability to work remotely as well as part of a team.
- Professional attitude and approach to work.
- Ability to competently operate MS office (Word & Excel).
- Current and Valid UK driving license.
- Self-starter and highly motivated.
If you are interested, please apply online now, or call Dave on 07375046586 for more information.
Trainee RLO - M4 Corridor in Wembley employer: Howells Solutions
Join a leading Social Housing contractor as a Trainee Resident Liaison Officer and enjoy a supportive work culture that prioritises employee development and customer satisfaction. With competitive pay, opportunities for hands-on learning alongside experienced professionals, and the chance to make a meaningful impact in North West London communities, this role offers a rewarding career path in a dynamic environment. Benefit from a collaborative team atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee RLO - M4 Corridor in Wembley
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Howells Solutions.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Howells Solutions.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Howells Solutions that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Howells Solutions, make sure they see your passion for helping others!
We think you need these skills to ace Trainee RLO - M4 Corridor in Wembley
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Howells Solutions, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Howells Solutions. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Howells Solutions.
How to prepare for a job interview at Howells Solutions
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Howells Solutions that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Howells Solutions and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
