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- Tasks: Support residents during refurbishment projects and ensure smooth communication between tenants and site teams.
- Company: Join a leading Social Housing contractor making a difference in communities.
- Benefits: Competitive salary, car allowance, mileage, and hands-on training.
- Other info: Dynamic role with opportunities to learn and grow in the social housing sector.
- Why this job: Gain valuable experience in customer service while helping improve local housing.
- Qualifications: Great customer service skills; driving license required.
The predicted salary is between 24000 - 26000 £ per year.
Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage. Role will be based in Guildford, Camberley and surrounding areas.
We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role.
You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role.
Main Responsibilities/Duties Include:
- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades.
- Liaise with site management staff to enable the flow of information between all parties.
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other local issues.
Trainee Resident Liaison Officer in Surrey employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Resident Liaison Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector or related fields. Attend local events or join online forums where you can connect with professionals who might help you land that Trainee Resident Liaison Officer role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or industry contacts, be ready to explain why you're the perfect fit for the job. Highlight your customer service skills and your eagerness to learn on the job.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After meeting someone or attending an event, drop them a quick message thanking them for their time and expressing your interest in opportunities. It keeps you on their radar!
✨Tip Number 4
Apply through our website! We’ve got loads of resources and tips to help you stand out. Plus, applying directly gives you a better chance of being noticed by hiring managers looking for that perfect Trainee Resident Liaison Officer.
We think you need these skills to ace Trainee Resident Liaison Officer in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Trainee Resident Liaison Officer role. Mention how your background aligns with the responsibilities listed in the job description.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it concise and to the point. Use bullet points where possible and avoid jargon that might confuse us.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application progress directly!
How to prepare for a job interview at Howells Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Trainee Resident Liaison Officer. Familiarise yourself with the key duties mentioned in the job description, such as liaising with tenants and site teams. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples from your past experiences that highlight your customer service skills. Think about situations where you successfully resolved issues or improved client satisfaction, even if they’re from outside the construction industry.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Practice Your Communication Skills
As the face of the business, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.