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For Companies At a Glance
- Tasks: Manage resident complaints and ensure customer satisfaction through effective communication.
- Company: Leading Social Housing Contractor dedicated to community improvement.
- Benefits: £30k salary, company van, fuel card, and a chance to make a difference.
- Why this job: Join a team that values community impact and enhances tenant experiences.
- Qualifications: Strong communication skills and experience in customer care required.
- Other info: Full-time, permanent position with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading Social Housing Contractor in Hastings is seeking a Complaints/Resident Liaison Officer for a full-time, permanent position. You will ensure customer satisfaction by managing complaints, visiting tenants, and liaising with housing associations.
The ideal candidate should possess strong communication skills and experience in customer care.
The role offers a salary of £30k plus a company van and fuel card, making it an attractive opportunity for those looking to contribute positively to the community.
Resident Complaints & Liaison Specialist (Company Van) in St Leonards employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Complaints & Liaison Specialist (Company Van) in St Leonards
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer care. We want to see you shine by showing how your skills align with their mission.
✨Tip Number 3
Practice your communication skills! As a Complaints/Resident Liaison Officer, you'll need to handle tricky situations with ease. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Resident Complaints & Liaison Specialist (Company Van) in St Leonards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care and communication skills. We want to see how you've handled complaints or liaised with residents in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving resident satisfaction and how your background makes you the perfect fit for this role. We love a personal touch!
Showcase Relevant Experience: When filling out your application, be specific about your previous roles related to complaints management or tenant liaison. We’re looking for real examples that demonstrate your ability to resolve issues effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Howells Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Complaints & Liaison Specialist. Familiarise yourself with common complaints in social housing and how to address them effectively. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication skills are key for this role, prepare examples from your past experiences where you've successfully resolved conflicts or improved customer satisfaction. Practising these scenarios can help you articulate your points clearly during the interview.
✨Research the Company
Take some time to learn about the social housing contractor you're interviewing with. Understanding their values, recent projects, and community involvement will allow you to tailor your answers and demonstrate that you're a good fit for their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about their approach to resident engagement or how they measure success in handling complaints. It shows that you're engaged and thinking critically about the role.
