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For Companies At a Glance
- Tasks: Support residents by addressing complaints and ensuring their needs are met.
- Company: Join a leading Social Housing Contractor making a difference in the community.
- Benefits: Enjoy a competitive salary, company van, fuel card, and job security.
- Why this job: Be the voice for residents and help improve their living conditions.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Opportunity to grow within a supportive team environment.
Full-Time, permanent position
Based in Hastings
Salary: £30k + company van and fuel card
We are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings.
Duties:
- Customer Care and Dis-satisfaction response
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Investigate, register all complaints and report in accordance with company and client procedures
- Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
- Complete pre and post inspections of properties
- Liaise with Housing Ombudsmen when required
- Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
- Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
- Arrange compensation or goodwill gestures as necessary
Complaints/Resident Liaison Officer in St Leonards employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints/Resident Liaison Officer in St Leonards
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with complaints and resident liaison. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show your passion for customer care! When you get the chance to meet potential employers, share your experiences dealing with tenant issues. Let them see how much you care about making a difference.
✨Tip Number 3
Be proactive! If you hear about a vacancy, don’t wait for the official application process. Reach out directly to the hiring manager or team. A personal touch can make you stand out from the crowd.
✨Tip Number 4
Apply through our website! We’ve got all the latest roles listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll be part of a community that values your skills!
We think you need these skills to ace Complaints/Resident Liaison Officer in St Leonards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the role of a Complaints/Resident Liaison Officer. We want to see how your skills align with customer care and handling complaints, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with tenants and their concerns. Avoid jargon and make it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Howells Solutions
✨Know Your Stuff
Make sure you understand the role of a Complaints/Resident Liaison Officer inside out. Familiarise yourself with common complaints in social housing and how to address them. This will show your potential employer that you're not just interested in the job, but that you’re ready to tackle the challenges head-on.
✨Showcase Your People Skills
This role is all about communication and relationship-building. Prepare examples of how you've successfully dealt with difficult situations or resolved conflicts in the past. Highlighting your ability to empathise with residents and work collaboratively with housing associations will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a complaint from a frustrated tenant. Think through your responses beforehand, focusing on your problem-solving skills and how you would ensure resident satisfaction. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
As a Complaints/Resident Liaison Officer, you'll need to manage multiple tasks efficiently. Be prepared to discuss how you keep track of complaints, follow up on issues, and maintain logs. Sharing specific tools or methods you use to stay organised will show that you can handle the demands of the role.
