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- Tasks: Build positive relationships with residents during refurbishment and maintenance projects.
- Company: Leading main contractor in social housing with a focus on community support.
- Benefits: Competitive hourly rate, full-time hours, and on-the-job training.
- Other info: Temporary role with potential for future opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills; driving licence and own vehicle preferred.
The predicted salary is between 30000 - 33750 £ per year.
We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with queries
Customer Liaison Officer in Sheffield employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Customer Liaison Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their projects, especially in planned maintenance. Be ready to discuss how you can build positive relationships with residents and handle complaints effectively.
✨Tip Number 3
Show off your soft skills! As a Customer Liaison Officer, communication is key. Practice articulating how you've successfully resolved issues in the past and how you plan to keep residents informed during works.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Liaison Officer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer liaison or social housing. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, highlight any experiences where you’ve successfully resolved issues or built relationships. We want to see that you can connect with residents effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Howells Solutions
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer in social housing. Brush up on the Decent Homes programme and be ready to discuss how you can help residents during refurbishment and maintenance works.
✨Showcase Your People Skills
This job is all about building relationships, so think of examples where you've successfully resolved complaints or helped someone out. Be prepared to share these stories to demonstrate your proactive approach.
✨Be Ready to Travel
Since the role covers multiple locations, mention your driving experience and how you plan to manage travel between Sheffield, Doncaster, Rotherham, Hull, Leeds, and Halifax. This shows you're organised and ready for the job.
✨Ask Smart Questions
Prepare some thoughtful questions about the company’s projects and their approach to customer satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.