Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with residents and support them during housing projects.
- Company: Leading main contractor in social housing with a focus on community.
- Benefits: Competitive salary, full-time role, and training provided.
- Why this job: Make a real difference in people's lives while working on meaningful housing projects.
- Qualifications: Experience in customer service or housing is a plus, but not essential.
- Other info: Opportunity for career growth and development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Planned Works Based in Uxbridge
Full time, permanent
£35,000 - £38,000 + package
We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Uxbridge area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing work...
Resident Liaison Officer - Social Housing employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Social Housing
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. We want you to be able to discuss how your experience aligns with their goals, especially in planned maintenance and resident liaison.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly and handle queries efficiently. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in social housing.
We think you need these skills to ace Resident Liaison Officer - Social Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Resident Liaison Officer role. Highlight any previous experience in social housing or customer service, as this will show us you understand the importance of building relationships with residents.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention any specific projects or experiences that relate to planned works in social housing.
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively communicated with clients or residents in the past. This will help us see that you can handle queries and complaints with ease.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Howells Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer in social housing. Familiarise yourself with the Decent Homes programme and any relevant planned maintenance projects. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Resident Liaison Officer, building relationships is key. Prepare examples from your past experiences where you've successfully resolved complaints or supported residents. Highlight your communication skills and how you handle difficult situations with empathy and professionalism.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to resident engagement and how they measure success in their projects. This not only shows your interest but also helps you gauge if the company aligns with your values.
✨Dress for Success
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your seriousness about the role and respect for the interviewers. Remember, you want to convey that you’re ready to represent the company well in front of residents.
