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- Tasks: Build strong relationships with residents and support them during maintenance projects.
- Company: Leading contractor in social housing with a focus on community engagement.
- Benefits: Competitive salary, full-time role, and training provided.
- Why this job: Make a real difference in people's lives while working on meaningful projects.
- Qualifications: Strong communication skills and a proactive attitude; driving licence required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 42000 £ per year.
Planned Works Based in Nottingham and surrounding areas
Full time, permanent
£28-35k + package
We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Nottingham/surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing
Resident Liaison Officer - Social Housing in Nottingham employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Social Housing in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and their projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to build relationships with residents. Role-play common scenarios with friends or family to boost your confidence in handling queries and complaints.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that perfect job, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Resident Liaison Officer - Social Housing in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Resident Liaison Officer role. Highlight any previous experience in social housing or customer service, as this will show us you understand the importance of building relationships with residents.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention any specific projects or experiences that relate to planned maintenance or working with tenants.
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively communicated with clients or residents in the past. This will help us see that you can handle queries and complaints with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Howells Solutions
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer and the specifics of social housing. Familiarise yourself with the Decent Homes programme and any relevant legislation. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Resident Liaison Officer, you'll be dealing with residents daily. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. Highlighting your communication skills and empathy will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like a resident unhappy with maintenance work. Think through your responses ahead of time, focusing on your problem-solving abilities and how you would ensure resident satisfaction.
✨Dress the Part
While the role is community-focused, first impressions matter. Dress smartly but comfortably for the interview. This shows respect for the interviewers and indicates that you take the role seriously, even if it involves visiting tenants in their homes.