At a Glance
- Tasks: Lead a team in planning and scheduling for social housing repairs and maintenance.
- Company: Join a leading contractor in the social housing sector.
- Benefits: Competitive hourly rate, full-time hours, and career development opportunities.
- Other info: Dynamic work environment with a focus on customer service excellence.
- Why this job: Make a real difference in community housing while advancing your career.
- Qualifications: Experience in social housing and strong people management skills required.
Based in Kingston
Full-Time, Temporary position 3-6 months
Hourly Rate: £14.50-£16.30 an hour
We are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Kingston. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.
As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning/scheduling, customer care, and complaint handling.
You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.
Key Criteria:
- Previous experience in social housing repairs and maintenance
- Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
- Experience driving customer service best practice and complaint resolution
- Strong people management skills
- Advanced IT Skills including planning software
- Ability to lead, influence and direct a team
- Ability to build and nurture strong working relationships
Senior Planner - Social Housing in Kingston upon Thames employer: Howells Solutions
Join a leading Social Housing contractor in Kingston, where you will be part of a dynamic team dedicated to delivering exceptional customer service in repairs and maintenance. With a strong focus on employee development, we offer a supportive work culture that encourages growth and innovation, making it an ideal environment for those looking to advance their careers in the social housing sector.
