Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and create action plans for effective resolutions.
- Company: Leading repairs and maintenance contractor in social housing.
- Benefits: Competitive salary, full-time permanent position, and career development opportunities.
- Why this job: Make a difference by resolving issues and improving customer satisfaction.
- Qualifications: Strong communication skills and experience in complaint handling.
- Other info: Join a supportive team in a dynamic work environment.
The predicted salary is between 25800 - 27600 £ per year.
Based in Kingston upon Thames, we are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service.
Duties and Responsibilities
- Respond to customer care issues and expressions of dissatisfaction.
- Create action plans to ensure complaints are resolved effectively.
- Proactively respond to concerns at the earliest stage to prevent escalation where possible.
- Investigate and register all complaints, reporting in accordance with company and client procedures.
- Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes.
Complaints Handler in Kingston upon Thames employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to people in the repairs and maintenance sector, especially those who work in social housing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common complaints handling scenarios. Think about how you would respond to tricky situations and show off your problem-solving skills. We want to see you shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing that Complaints Handler role. We’re all about making connections, so let’s get you in front of the right people!
We think you need these skills to ace Complaints Handler in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in handling complaints and customer care issues, as this will show us that you understand what we're looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively resolved complaints in the past. We want to see your ability to create action plans and prevent issues from escalating, so don’t hold back on those success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since you'll be dealing with complaints. Make sure your communication style reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Howells Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints Handler. Familiarise yourself with the common issues faced in repairs and maintenance within social housing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your problem-solving skills and how you can apply them in this role.
✨Show Your Empathy Skills
As a Complaints Handler, empathy is key. Be ready to discuss how you approach customer dissatisfaction and what steps you take to ensure they feel heard and valued. Practising active listening techniques can also be beneficial, so consider how you would convey this during the interview.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their approach to customer service and how they handle complaints. This knowledge will not only help you tailor your responses but also show that you’re a good fit for their team.