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- Tasks: Support residents during refurbishment projects and ensure smooth communication between tenants and site teams.
- Company: Join a leading Social Housing contractor with a focus on community impact.
- Benefits: Competitive salary, car allowance, mileage reimbursement, and hands-on training.
- Why this job: Make a difference in people's lives while developing valuable customer service skills.
- Qualifications: Great customer service skills; no construction experience required.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 24000 - 26000 £ per year.
Full time, permanent
£24,000 - £26,000 per annum plus car allowance and mileage
Role will be based in Guildford, Camberley and surrounding areas.
We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role.
You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams.
Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role.
Main Responsibilities/Duties Include:- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades.
- Liaise with site management staff to enable the flow of information between all parties.
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other local matters.
Trainee Resident Liaison Officer in Guildford employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Resident Liaison Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector or related fields. Attend local events or join online forums to connect with potential employers and learn more about the industry.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Trainee Resident Liaison Officer role. Prepare a short introduction about yourself and your skills, focusing on your customer service experience.
✨Tip Number 3
Show up prepared for interviews! Research the company and understand their projects in Guildford and Camberley. Be ready to discuss how your skills can benefit their team and improve tenant relations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Trainee Resident Liaison Officer in Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled challenging situations and provided excellent support to clients or customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Trainee Resident Liaison Officer role. Mention specific skills and experiences that relate directly to the job description we’ve provided.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow the process step-by-step without any hassle!
How to prepare for a job interview at Howells Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Trainee Resident Liaison Officer. Familiarise yourself with the key duties mentioned in the job description, such as liaising with stakeholders and providing excellent customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples from your past experiences that highlight your customer service skills. Think about situations where you resolved issues or improved client satisfaction. Be ready to discuss how you can apply these skills in a social housing context.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and the projects you'll be involved in. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Practice Your Communication Skills
As a liaison officer, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.