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- Tasks: Build strong relationships with residents and support them during maintenance projects.
- Company: Join a leading contractor focused on social housing improvements.
- Benefits: Competitive salary, training provided, and a supportive work environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills; driving licence and vehicle preferred.
- Other info: Opportunity for career growth in a dynamic sector.
The predicted salary is between 24000 - 39600 £ per year.
We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations
Resident Liaison Officer - Social Housing in Basildon employer: Howells Solutions
Contact Detail:
Howells Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Social Housing in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by researching the company and their projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their planned maintenance projects.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to build relationships with residents. Role-play common scenarios with friends or family to get comfortable handling queries and complaints.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and applying directly can give you an edge over other candidates. Let’s get you that Resident Liaison Officer position!
We think you need these skills to ace Resident Liaison Officer - Social Housing in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Liaison Officer role. Highlight any previous experience in social housing or customer service, as this will show us you understand the importance of building relationships with residents.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention any relevant projects you've worked on that demonstrate your proactive approach.
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively communicated with clients or residents in the past. This will help us see your ability to handle queries and complaints smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Howells Solutions
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer and the specifics of social housing. Brush up on the Decent Homes programme and be ready to discuss how you would handle tenant queries and complaints.
✨Show Your People Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully interacted with residents or clients in the past. Highlight your communication skills and any experience you have in conflict resolution.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with an unhappy tenant. Think through your responses ahead of time, focusing on how you would resolve issues quickly and efficiently while keeping the residents informed.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. It shows you're genuinely interested and engaged.