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- Tasks: Build positive relationships with residents and support them during home refurbishments.
- Company: Join a modern, forward-thinking contractor in the social housing sector.
- Benefits: Competitive pay, full training provided, and a chance to make a real difference.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Be the voice for tenants and help improve their living conditions.
- Qualifications: A clean driving licence and a passion for customer service.
The predicted salary is between 30000 - 36000 £ per year.
We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now, or call Lucy.
Customer Liaison Officer in Yorkshire employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their projects, especially in Sheffield and surrounding areas. Be ready to discuss how your skills can help build positive relationships with residents during refurbishment works.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've handled complaints or queries in the past. This will demonstrate your ability to keep tenants happy and resolve issues efficiently.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Liaison Officer in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight any relevant experience in social housing or customer service, and don’t forget to mention your driving licence and vehicle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how your skills can help us build positive relationships with residents.
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, give examples of how you've effectively resolved complaints or queries in the past. This will show us you’re the right fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Familiarise yourself with the social housing sector and the specific projects the company is involved in. Understanding the Decent Homes programme and how planned maintenance works will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Customer Liaison Officer, your ability to build relationships is key. Prepare examples of how you've successfully managed tenant queries or complaints in the past. This will demonstrate your proactive approach and problem-solving skills.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with an unhappy tenant or coordinating with neighbourhood housing associations. Think through potential scenarios beforehand so you can respond confidently.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects the professionalism expected in the role.