At a Glance
- Tasks: Build strong relationships with residents and support them during maintenance projects.
- Company: Join a modern, forward-thinking contractor focused on people and success.
- Benefits: Enjoy a competitive salary, car allowance, and mileage coverage.
- Other info: Opportunity for growth in a dynamic and supportive environment.
- Why this job: Make a real difference in the community while enhancing your career.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Key Responsibilities
- Providing guidance and support to a team of RLOs as well as supporting the Project Manager
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Kitchen and bathroom scheme and voids experience
- Some external works
- Pre‑entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
Salary & Benefits
Salary: £40,000 (including car allowance + mileage)
About the Employer
You will be working for a modern, forward‑thinking business that believes the strengths, skills and personalities of their people are the key to the group's success.
Senior Resident Liaison Officer in Wembley employer: Howells Solutions Limited
Join a modern, forward-thinking company that values the strengths and skills of its employees, making it an excellent employer for those seeking a rewarding career in social housing. With a focus on employee growth and a supportive work culture, you will have the opportunity to develop your skills while making a meaningful impact in the community of North West London. Enjoy competitive benefits, including a salary of £40,000 with a car allowance, as you work closely with residents to enhance their living conditions during planned maintenance projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Officer in Wembley
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Howells Solutions Limited.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Howells Solutions Limited.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Howells Solutions Limited.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Howells Solutions Limited. Apply directly through us to stand out!
We think you need these skills to ace Senior Resident Liaison Officer in Wembley
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Howells Solutions Limited. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Resident Liaison Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Howells Solutions Limited
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Howells Solutions Limited. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
