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- Tasks: Engage with residents and manage kitchen and bathroom refurbishment projects.
- Company: Modern, forward-thinking business focused on people and success.
- Benefits: Competitive salary, benefits package, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong technical knowledge of kitchen and bathroom refurbishments required.
- Other info: Full clean driving licence and own vehicle needed.
The predicted salary is between 30000 - 38000 £ per year.
Based in Uxbridge, this full-time, permanent role offers a salary of £35,000 - £38,000 + benefits. You must have strong technical knowledge within a kitchen and bathroom contract to be a suitable fit for this role.
This role requires an RLO with strong knowledge of kitchen and bathroom refurbishments who can confidently engage with residents and explain works in detail. You will be primarily responsible for carrying out pre-start meetings with tenants, ensuring residents fully understand the scope, programme, and expectations prior to works commencing.
You will develop positive working relationships with residents, provide clear information and support throughout the programme, and proactively prevent dissatisfaction. You will act as the key link between residents, site teams, and the client, resolving queries and complaints efficiently. Experience working on planned works within Social Housing is essential, particularly on kitchen and bathroom refurbishment schemes.
Key Responsibilities include:- Working on planned maintenance projects within Social Housing
- Strong knowledge of kitchen and bathroom refurbishments
- Leading resident pre-start meetings, using strong technical knowledge of kitchen and bathroom refurbishment contracts to clearly explain the scope of works
- Carrying out pre-entry visits and resident inductions
- Explaining scopes of work, programmes, and access requirements to residents
- Collecting tenancy agreements and approval forms
- Acting as the main point of contact for residents throughout the works
- Resolving resident issues, concerns, and complaints promptly and professionally
- Liaising closely with site management and subcontractors
- Building effective working relationships with housing associations and local stakeholders
- Attending and contributing to tenant meetings and forums as required
- Full clean driving licence with own vehicle
You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are key to the group's success.
Please apply online now, or call Meg on 07984 974707 for more information.
Technical Resident Liaison Officer - Social Housing in Uxbridge employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Resident Liaison Officer - Social Housing in Uxbridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your technical knowledge of kitchen and bathroom refurbishments can benefit the residents and the team.
✨Tip Number 3
Be ready to showcase your communication skills! Since you'll be engaging with residents, think of examples where you've successfully resolved issues or explained complex information clearly. This will demonstrate your ability to build those positive relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Technical Resident Liaison Officer - Social Housing in Uxbridge
Some tips for your application 🫡
Show Off Your Technical Knowledge: Make sure to highlight your strong technical knowledge of kitchen and bathroom refurbishments in your application. We want to see how you can confidently engage with residents and explain the works in detail, so don’t hold back!
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention your experience with planned works in social housing and how it relates to the responsibilities listed in the job description. This will show us that you’re genuinely interested!
Be Personable: Since this role involves building relationships with residents, let your personality shine through in your written application. Share examples of how you've effectively communicated with residents or resolved issues in the past. We love seeing that human touch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge of kitchen and bathroom refurbishments. Be ready to discuss specific projects you've worked on and how you handled challenges. This will show that you’re not just familiar with the concepts, but you can also apply them in real situations.
✨Engage with Empathy
Since this role involves a lot of resident interaction, practice how you would explain complex information in simple terms. Think about how you can make residents feel comfortable and informed during pre-start meetings. Role-playing these scenarios can really help!
✨Showcase Your Communication Skills
Prepare examples of how you've successfully resolved complaints or issues in the past. Highlight your ability to build relationships with residents and stakeholders. Clear communication is key, so be ready to demonstrate how you keep everyone in the loop.
✨Be Proactive
Think about ways you can prevent dissatisfaction before it happens. During the interview, share your ideas on how to improve resident engagement and satisfaction throughout the refurbishment process. This shows that you’re not just reactive, but also forward-thinking.
