At a Glance
- Tasks: Support residents and manage communication between tenants and site teams.
- Company: Leading Social Housing contractor with a focus on community impact.
- Benefits: Competitive salary, mileage allowance, and full-time permanent position.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Gain hands-on experience in customer service while making a difference in the community.
- Qualifications: Great customer service skills and a valid UK driving license required.
Trainee Resident Liaison Officer / Customer Care Officer
Full time, permanent £30,000 - £32,000 per annum including allowance + mileage. Multiple roles covering North West London and surrounding areas. 8am - 5pm (1 hour lunch).
We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license and own vehicle are essential for this role.
You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO, learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role.
Main Responsibilities/Duties Include:
- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades.
- Liaise with site management staff to enable the flow of information between all parties.
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues.
- Arrange appointment for surveys and works.
Previous Experience and Qualifications:
- Previous customer service experience.
- Excellent organisational skills.
- Excellent communication skills.
- Ability to work to tight deadlines.
- Ability to work remotely as well as part of a team.
- Professional attitude and approach to work.
- Ability to competently operate MS office (Word & Excel).
- Current and Valid UK driving license.
- Self-starter and highly motivated.
If you are interested, please apply online now, or call Dave for more information.
Trainee RLO - M4 Corridor employer: Howells Solutions Limited
Join a leading Social Housing contractor as a Trainee Resident Liaison Officer and enjoy a supportive work culture that prioritises employee development and customer satisfaction. With competitive salaries, opportunities for growth, and the chance to make a meaningful impact in North West London communities, this role offers a rewarding career path for those passionate about customer service and social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee RLO - M4 Corridor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your skills and experiences confidently. Make sure to highlight your customer service skills and how they relate to the role of a Trainee RLO.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Trainee RLO - M4 Corridor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring value to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the Trainee RLO position and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your application reflects your excellent communication skills. Whether it's through clear writing or structured information, we want to see you at your best!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about being the face of the business and ensuring tenant satisfaction.
✨Familiarise Yourself with the Role
Take some time to understand what a Resident Liaison Officer does, especially in the context of social housing. Research common challenges they face and be ready to discuss how you would handle them. This shows your genuine interest in the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the projects you'll be involved in. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
✨Show Off Your Organisational Skills
Since the role requires excellent organisational skills, be prepared to discuss how you manage your time and tasks. You might want to share a method or tool you use to stay organised, especially when working under tight deadlines.
