At a Glance
- Tasks: Train teams on systems and customer service standards while creating engaging training materials.
- Company: Join a national contractor in the housing and maintenance sector focused on excellence.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for travel across the UK.
- Other info: This is a 9-month fixed-term contract with potential for growth and development.
- Why this job: Make a real impact by empowering others and shaping service delivery in a collaborative environment.
- Qualifications: Experience in training, strong communication skills, and a passion for learning are essential.
The predicted salary is between 32400 - 54000 € per year.
Systems and Customer Service Trainer - 9 Month Fixed Term Contract
Location: Midlands based with national travel and stay over as required
Hours: Full-time, 40 hours/week
Salary: 45K (Pro Rata)
Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We\'re working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams.
In this role, you\'ll design and deliver training across key business systems, policies, and customer service standards. You\'ll be instrumental in onboarding new starters, upskilling existing staff, and helping drive a \"best-in-class\" culture across teams.
Systems and Customer Service Trainer Responsibilities:
- Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams
- Develop and maintain user guides, training materials, and support documents to reflect current systems and processes
- Deliver training policies, procedures, and customer service standards-including complaints and call handling best practices
- Support new contract mobilisations with tailored system and service training
- Identify training needs and gaps; adapt training programmes accordingly
- Engage with stakeholders through client meetings, workshops, and toolbox talks
- Maintain up-to-date training records in line with HR and compliance standards
Systems and Customer Service Trainer Ideal Candidate:
- Strong understanding of systems and internal processes
- Experience delivering training both one-to-one and in group settings
- Skilled communicator and confident presenter, able to train staff at all levels
- Passion for learning and development, with a focus on continuous improvement
- Self-starter with excellent organisational skills and attention to detail
- Comfortable working independently and as part of a collaborative team
- Flexible and adaptable with the ability to travel as required across the UK
Why This Role?
This is more than just a training job. You\'ll be shaping the quality of service delivery, improving operational efficiency, and empowering staff with the tools and knowledge they need to thrive. Join a forward-thinking team that values curiosity, collaboration, and customer excellence.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Systems and Customer Service Trainer. Job in London Education & Training Jobs employer: Howells Solutions Limited
Join a dynamic and supportive team in the housing and maintenance sector, where your role as a Systems and Customer Service Trainer will not only enhance your professional skills but also contribute to a culture of excellence and continuous improvement. With a strong focus on employee development, you will have access to tailored training programmes and opportunities for growth, all while working in a collaborative environment that values curiosity and customer service. This position offers the unique advantage of national travel, allowing you to engage with diverse teams and make a meaningful impact across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Systems and Customer Service Trainer. Job in London Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the housing and maintenance sector. Understanding the specific challenges and processes in this field will help you connect better with the team and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your training experience by preparing examples of how you've successfully delivered training in the past. Be ready to discuss specific training methods you've used and how they benefited the learners.
✨Tip Number 3
Network with professionals in the education and training sector, especially those who have experience in customer service training. Engaging with them can provide insights and potentially valuable connections that could help you land the job.
✨Tip Number 4
Prepare to discuss your approach to identifying training needs and adapting programmes. Being able to articulate your process for assessing gaps and tailoring training will show your proactive mindset and commitment to continuous improvement.
We think you need these skills to ace Systems and Customer Service Trainer. Job in London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in training, customer service, and systems knowledge. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for training and development. Mention specific examples of how you've successfully delivered training or improved processes in previous roles.
Showcase Your Communication Skills:In your application, emphasise your communication skills. Provide examples of how you've effectively trained individuals or groups, and how you adapt your style to different audiences.
Highlight Flexibility and Adaptability:Since the role requires national travel and adaptability, mention any previous experiences where you've successfully managed changing circumstances or worked in diverse environments.
How to prepare for a job interview at Howells Solutions Limited
✨Showcase Your Training Experience
Be prepared to discuss your previous training roles in detail. Highlight specific examples of how you've successfully delivered training to different groups, especially in systems and customer service.
✨Demonstrate Your Communication Skills
As a Systems and Customer Service Trainer, strong communication is key. Practice articulating your thoughts clearly and confidently, as you'll need to engage with various stakeholders during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you identified training needs or adapted programmes to meet specific challenges.
✨Research the Company Culture
Understand the values and culture of the company you're interviewing with. Be ready to explain how your passion for learning and development aligns with their mission of delivering exceptional customer service.
