At a Glance
- Tasks: Lead a team to deliver exceptional customer service in social housing repairs.
- Company: Join a leading contractor in the Social Housing sector with a strong reputation.
- Benefits: Attractive salary, permanent position, and opportunities for career advancement.
- Other info: Be part of a supportive team in a growing organisation.
- Why this job: Make a difference in people's lives by improving their living conditions.
- Qualifications: Experience in customer service management and a passion for helping others.
The predicted salary is between 40000 - 48000 £ per year.
We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Service Manager to join their growing team located near Surbiton.
Customer Service Manager - Facilities Management in Surbiton employer: Howells Solutions Limited
As a leading contractor in the Social Housing sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our team members benefit from competitive salaries, ongoing training opportunities, and a collaborative environment that encourages innovation and excellence in customer service. Located near Surbiton, our office offers a vibrant community atmosphere, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - Facilities Management in Surbiton
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service management roles, especially in facilities management. Practise your answers and think of examples that showcase your experience in social housing repairs and maintenance.
✨Tip Number 3
Showcase your passion! When you get the chance to chat with potential employers, make sure to express your enthusiasm for improving customer experiences in social housing. Let them see how your values align with their mission.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Service Manager - Facilities Management in Surbiton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and facilities management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about social housing and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Relevant Experience:When filling out your application, focus on your previous roles that relate to customer service and repairs & maintenance. We love seeing real examples of how you've made a difference in past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management, especially in the context of social housing. Brush up on relevant regulations and best practices so you can confidently discuss how your experience aligns with the company's needs.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer service skills. Think about specific situations where you've gone above and beyond to resolve issues or improve tenant satisfaction. This will demonstrate your commitment to excellent service.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the role and the company. Inquire about their approach to customer service in social housing or how they handle challenges in repairs and maintenance. This shows you're engaged and serious about the position.
✨Dress the Part
While it’s important to be comfortable, remember that first impressions count. Dress smartly to convey professionalism and respect for the interview process. It reflects your seriousness about the role and the company culture.
