At a Glance
- Tasks: Lead a team to deliver exceptional customer service in social housing repairs.
- Company: Join a leading contractor in the Social Housing sector with a strong reputation.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Other info: Exciting opportunity to grow within a dynamic and supportive team.
- Why this job: Make a difference in people's lives by improving their housing experience.
- Qualifications: Proven experience in customer service management and a passion for helping others.
The predicted salary is between 40000 - 48000 £ per year.
We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Service Manager to join their growing team located near Surbiton.
Customer Service Manager (Contract, Temporary) in Surbiton employer: Howells Solutions Limited
Join a dynamic team dedicated to enhancing the lives of residents in the Social Housing sector. With a strong focus on employee development and a supportive work culture, we offer competitive salaries and opportunities for growth in a thriving environment near Surbiton. Our commitment to excellence ensures that you will find meaningful and rewarding employment while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager (Contract, Temporary) in Surbiton
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service management roles, especially in social housing. Practise your answers and think of examples that showcase your experience and skills.
✨Tip Number 3
Show off your passion for customer service! When you get the chance to chat with potential employers, make sure to highlight your commitment to improving customer experiences in the repairs and maintenance sector.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that Customer Service Manager gig.
We think you need these skills to ace Customer Service Manager (Contract, Temporary) in Surbiton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in social housing or repairs and maintenance. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills:As a Customer Service Manager, you'll need to tackle challenges head-on. In your application, share examples of how you've successfully resolved issues in the past. We’re looking for those standout moments that demonstrate your expertise!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you understand the ins and outs of social housing repairs and maintenance. Brush up on relevant legislation and best practices in customer service within this sector. This will show your potential employer that you're not just a good fit, but that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer service teams or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the company and the role. Ask about their approach to customer satisfaction in social housing or how they handle challenging situations. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Personable and Professional
As a Customer Service Manager, your interpersonal skills are key. During the interview, be friendly and approachable while maintaining professionalism. Smile, make eye contact, and engage with the interviewer to create a positive impression that reflects your ability to connect with customers.
