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- Tasks: Supervise daily operations and ensure efficient maintenance in social housing.
- Company: Main contractor in the Social Housing Sector with a focus on teamwork.
- Benefits: Competitive salary, van & fuel card, and permanent position.
- Why this job: Lead a team and make a real difference in community housing.
- Qualifications: Experience in social housing repairs and strong knowledge of M3NHF Schedule of Rates.
- Other info: Opportunity for career growth and development in a supportive environment.
The predicted salary is between 36000 - 54000 £ per year.
As a Desktop Supervisor, working for a main contractor within the Social Housing Sector you will oversee the daily operations of the operatives to ensure efficient and effective resolution of the day-to-day reactive maintenance. You will play a crucial role in supervising activities along with daily whip allocations and SOR code efficiency.
Key Responsibilities:
- Assign tasks, monitor performance, and conduct regular team meetings.
- Develop and implement desktop management policies and procedures.
- Collaborate with other IT teams to ensure seamless integration and support of systems.
- Maintain up-to-date knowledge of industry trends and technologies.
- Prepare and present reports on team performance.
- Review and manage responsive repairs and voids jobs via the Dynamics system from job creation to completion.
- Technically assess reported repairs to ensure correct scope, trade, priority, and M3NHF 7.2 SOR codes.
- Challenge incorrect diagnostics, over-specification, or non-compliant job requests.
- Ensure all jobs meet social housing repair standards and specifications.
- Apply and validate works in accordance with M3NHF Schedule of Rates v7.2.
- Identify and manage variations with clear justification and approval.
- Ensure completed works are supported by appropriate evidence.
- Carry out desktop quality checks to reduce recalls and complaints.
- Act as desktop liaison between operatives, supervisors, schedulers, and management.
- Provide technical and commercial guidance to teams.
- Support schedulers with sequencing and trade allocation.
- Assist with resolution of access and customer issues.
- Maintain accurate and auditable records in Dynamics.
- Ensure job statuses, notes, and costs are up to date.
- Support continuous improvement of systems and processes.
Skills & Experience:
- Experience in social housing repairs and maintenance.
- Strong knowledge of M3NHF Schedule of Rates (v7.2 preferred).
- Experience using Dynamics or similar systems.
- Good technical understanding across multiple trades.
- Strong commercial awareness and attention to detail.
Desirable:
- Experience working on social housing contracts.
- Previous supervisory or senior administrative experience.
- Understanding of responsive repairs and voids processes.
Desktop Supervisor in Sittingbourne employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Supervisor in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Desktop Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of M3NHF Schedule of Rates and Dynamics systems. We want you to be able to showcase your expertise and how it aligns with the role, so practice answering questions related to your experience in social housing repairs.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the position.
✨Tip Number 4
Apply through our website for the best chance at landing that Desktop Supervisor gig! We’re all about making connections and helping you find the right fit, so don’t miss out on the opportunity to get your application in directly.
We think you need these skills to ace Desktop Supervisor in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Supervisor role. Highlight your experience in social housing repairs and any relevant supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your knowledge of M3NHF Schedule of Rates and your experience with Dynamics, as these are key for us.
Showcase Your Technical Skills: Don’t forget to highlight your technical understanding across multiple trades. We’re keen on candidates who can assess repairs accurately and manage jobs effectively, so make sure to include examples of your past work.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the M3NHF Schedule of Rates and the Dynamics system. Being able to discuss these in detail will show that you're not just familiar with the tools, but that you can effectively use them in a supervisory role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or projects in the past. Highlight your experience in assigning tasks, monitoring performance, and conducting team meetings. This will demonstrate your capability to lead and motivate a team effectively.
✨Be Ready for Technical Questions
Expect questions about technical assessments and how you would handle incorrect diagnostics or non-compliant job requests. Think through scenarios where you've had to challenge decisions or ensure compliance with housing repair standards.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've resolved access and customer issues in previous roles. Use specific examples to illustrate your approach to problem-solving and how you ensure continuous improvement in processes and systems.
