At a Glance
- Tasks: Lead a team to ensure efficient maintenance of social housing units.
- Company: Join a leading contractor in the Social Housing Sector.
- Benefits: Competitive salary, company van, fuel card, and professional development opportunities.
- Other info: Supportive work environment with opportunities for career growth.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in property maintenance and strong team management skills required.
The predicted salary is between 35000 - 45000 £ per year.
Interested in this role? You can find all the relevant information in the description below.
Bromley/Bexley or Southwark £45,000 + company van & fuel card
Here at Howells, we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You will be responsible for overseeing the maintenance and repair of properties, ensuring the safety and comfort of our residents.
Your key responsibilities will include:
- Supervise and lead a team of maintenance technicians and contractors in responding to reactive maintenance requests.
- Inspect properties to identify repair and maintenance needs, ensuring compliance with safety and quality standards.
- Coordinate the allocation of work orders, scheduling repairs, and managing the team's daily activities.
- Maintain accurate records of maintenance and repair work, materials used, and costs incurred.
- Monitor budgets and costs, making recommendations for cost-effective solutions.
- Build positive relationships with residents and address their concerns promptly and professionally.
- Collaborate with other departments to ensure effective communication and coordination on housing-related matters.
- Ensure compliance with all relevant health and safety regulations and company policies.
- Provide regular reports and updates to management regarding the status of maintenance operations.
Qualifications:
- High school diploma or equivalent; additional education or certifications in maintenance management or related fields is a plus.
- Proven experience in social housing or property maintenance, with a minimum of 1 year in a supervisory or leadership role.
- Knowledge of SOR codes.
- Strong technical knowledge of building maintenance, repair, and renovation.
- Excellent leadership and team management skills.
- Effective communication and interpersonal abilities.
- Proficiency in using maintenance management software and basic computer applications.
- Understanding of health and safety regulations in housing maintenance.
- A valid driver's license and reliable transportation.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
Making a positive impact on the lives of those in need of quality housing.
If you are interested please call Grace on.
Supervisor, Customer Support in Shortlands employer: Howells Solutions Limited
At Howells, we pride ourselves on being an exceptional employer in the social housing sector, offering a competitive salary of £45,000 along with a company van and fuel card. Our supportive and collaborative work environment fosters professional development and growth, allowing you to make a meaningful impact on the lives of residents while ensuring their safety and comfort. Join us in Bromley/Bexley or Southwark, where your leadership will be valued and your contributions will help shape the future of quality housing.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor, Customer Support in Shortlands
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Howells Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Howells Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supervisor, Customer Support in Shortlands
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Howells Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at Howells Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Howells Solutions Limited!
How to prepare for a job interview at Howells Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
