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- Tasks: Build positive relationships with residents and support them during refurbishment projects.
- Company: Join a modern, forward-thinking contractor in the social housing sector.
- Benefits: Earn £15.00 - £18.00 per hour with full-time hours and training provided.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: A clean driving licence and a proactive attitude are essential.
The predicted salary is between 17 - 17 £ per hour.
We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now, or call Lucy on (phone number removed).
Customer Liaison Officer in Sheffield employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Sheffield
✨Tip Number 1
Get to know the company before your interview! Research their projects, values, and recent news. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to build relationships and resolve issues. We can role-play common scenarios to boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. We can help you connect with others who might have insights or even job leads in social housing.
✨Tip Number 4
Don't forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we’re here to support you every step of the way, so let’s make it happen together!
We think you need these skills to ace Customer Liaison Officer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Liaison Officer role. Highlight any relevant experience in social housing or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great candidate. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key! In your application, demonstrate your ability to resolve issues and build relationships. Share examples of how you've successfully handled customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer and the specifics of social housing projects. Brush up on the Decent Homes programme and be ready to discuss how you can build positive relationships with residents.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, communication is key. Prepare examples of how you've effectively resolved complaints or queries in the past. Think about times when you've had to explain complex information clearly to someone who may not be familiar with it.
✨Demonstrate Your Proactivity
This role requires a proactive approach to problem-solving. Be ready to share instances where you've taken the initiative to improve a situation or process, especially in a customer-facing role. Highlight your ability to anticipate issues before they arise.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the team you'll be working with, and the specific projects you'll be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.